Concierge

Rochester, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Exact $55,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

team events

Job Description

Titan AMG is a distinguished hospitality company committed to creating safe, welcoming spaces where guests experience unparalleled service and hospitality. Renowned for transforming environments into places where unforgettable moments are cherished, Titan AMG upholds a culture of exceptional customer care, integrity, and social responsibility. The company prides itself on fostering a collaborative team environment, emphasizing transparency, sustainability, respect, and continuous professional growth. Titan AMG operates with a customer-centric approach, ensuring every guest feels valued, secure, and appreciated throughout their stay.

The Executive Level Host/Hostess role at Titan AMG offers an exciting opportunity to be at the forefront of luxury gue... Show More

Job Requirements

High school diploma or equivalent
Previous experience in luxury hospitality or customer service
Strong communication and interpersonal skills
Ability to handle high-pressure situations calmly and efficiently
Flexibility to work an evening shift from 1:30 pm to 9:30 pm, with varying hours based on guest and hotel needs
Commitment to maintaining confidentiality and discretion
Ability to multitask and manage time effectively

Job Qualifications

Proven background in customer service or hospitality, with a strong focus on luxury guest experiences
Professional demeanor and polished appearance in line with a five-star environment
Excellent communication skills and fluency in English
Strong ability to anticipate and fulfill guest needs proactively
Team-oriented, with a collaborative and flexible approach
Respectful of guest confidentiality and discretion always
Ability to work independently and adapt to varying schedules, including evenings, weekends, and holidays

Job Duties

Act as host/hostess for guests on the Executive Level floors, providing attentive, world-class service
Deliver a personalized, gracious experience that leaves guests feeling appreciated and cared for
Inspect and maintain Executive Level dining and lounge areas for cleanliness, elegance, and proper setup
Engage with guests to ensure satisfaction with food, beverages, and overall experience
resolve any concerns promptly and professionally
Share information about hotel amenities, local attractions, and Executive Level specialties
Prepare and serve hot, cold, and mixed beverages, maintaining quality and presentation standards
Coordinate with kitchen staff to ensure buffet items are well-stocked and displayed attractively
Plate and serve guest meals upon request with precision and attention to detail
Maintain a clean and orderly kitchen and lounge environment for subsequent shifts
Assist with dinner reservations, transportation, theater tickets, and other concierge services
Make pre-arrival calls to VIP guests to personalize their upcoming stay
Order and arrange amenities and floral touches for VIP suite arrivals
Inspect VIP rooms and suites to ensure flawless presentation before guest arrival
Receive VIP guests curbside, escort them to their suites, and provide an orientation to the space
Handle VIP guest check-ins and check-outs seamlessly in the Executive Lounge
Assist guests with future reservations and special requests during their stay

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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