Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional Development
Job Description
The Peabody Hotel is a renowned luxury hotel brand respected for its exceptional service excellence and distinguished guest experiences. With a rich history and commitment to hospitality, the Peabody offers guests a blend of classic elegance and modern comfort, ensuring a memorable stay for every visitor. Known for its iconic traditions and attention to detail, the Peabody Hotel operates multiple facilities including dining outlets, conference and banquet areas, and luxurious guest accommodations. The hotel prides itself on maintaining high standards in every aspect of its operations, from guest services to back-of-house functions, creating a welcoming and sophisticated environment for both... Show More
Job Requirements
- High school graduate or equivalent vocational training certificate
- fluency in English, both verbal and written
- legible communication
- basic arithmetic skills
- minimum 18 years of age to serve alcoholic beverages
- ability to input and access information in property management system/computers
- perform job functions with attention to detail, speed and accuracy
- prioritize and organize
- be a clear thinker remaining calm and resolving problems using good judgment
- follow directions thoroughly
- understand guest service needs
- work cohesively with associates as part of a team
- work with minimal supervision
- maintain confidentiality of guest and associate information
- communicate courteously, empathetically and discreetly
- maintain regular and punctual attendance
- adhere to Peabody grooming standards
- exemplify Peabody Service Excellence
- provide excellent customer service and maintain professional demeanor
- college degree or formal training in hospitality industry (desirable)
- previous concierge experience in luxury market (desirable)
- knowledge of a second language (desirable)
- knowledge of local attractions, services and suppliers/vendors (desirable)
- ability to suggestively sell (desirable)
Job Qualifications
- High school graduate or equivalent vocational training certificate
- fluency in English, both verbal and written
- provide legible communication
- compute basic arithmetic
- minimum 18 years of age to serve alcoholic beverages
- ability to input and access information in the property management system/computers
- ability to perform job functions with attention to detail, speed and accuracy
- ability to prioritize and organize
- ability to be a clear thinker, remaining calm and resolving problems using good judgment
- ability to follow directions thoroughly
- ability to understand guests' service needs
- ability to work cohesively with associates as part of a team
- ability to work with minimal supervision
- ability to maintain confidentiality of guest information, associate information and pertinent hotel data
- ability to satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner
- ability to maintain regular and punctual attendance
- ability to adhere to Peabody grooming standards
- ability to exemplify Peabody Service Excellence
- provide excellent customer service and maintain a professional demeanor
- college degree or formal training in the Hospitality Industry (desirable)
- previous experience as a concierge in a luxury market (desirable)
- knowledge in a second language (desirable)
- knowledge of local attractions, services and suppliers/vendors (desirable)
- ability to suggestively sell (desirable)
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- maintain complete knowledge of correct maintenance and use of equipment
- anticipate guests' needs, respond promptly and acknowledge all guests
- maintain positive guest relations at all times
- resolve guest complaints, ensuring guest satisfaction
- monitor and maintain cleanliness, sanitation and organization of assigned work areas
- order and stock food items as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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