Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $25.75
Work Schedule
Flexible
Benefits
medical care
flexible spending accounts
401(k) Plan
Paid Time Off
sick leave
Life insurance
Disability Coverage
Job Description
The Westin Michigan Avenue Chicago is a renowned hotel located at 909 North Michigan Avenue in the heart of Chicago, Illinois. As a part of Marriott International, the hotel embodies the global hospitality leader's commitment to excellence, diversity, and wellness. Marriott International is known worldwide for its dedication to providing top-tier lodging experiences across a wide range of brands and properties. The Westin brand specifically positions itself as a wellness-focused hotel chain, inspiring both guests and employees alike to embrace health, vitality, and balance.
At The Westin Michigan Avenue Chicago, the mission is to empower guests to regain contro... Show More
At The Westin Michigan Avenue Chicago, the mission is to empower guests to regain contro... Show More
Job Requirements
- High school diploma or equivalent
- No related work experience required
- No supervisory experience required
- No licenses or certifications required
- Ability to stand, sit, or walk for extended periods
- Ability to lift or move objects up to 10 pounds
- Availability for full-time schedule with flexible hours
Job Qualifications
- High school diploma or general educational development (GED) certificate
- Strong communication skills both verbal and written
- Ability to provide excellent customer service
- Capacity to handle multiple tasks efficiently
- Ability to work effectively in a team environment
- Demonstrated professionalism and positive attitude
- Willingness to adhere to company policies and standards
Job Duties
- Attend guest requests for special preparations or services such as transportation, reservations, and laundry by making arrangements or identifying providers
- Address special requests from guests with exceptional needs and follow up to ensure satisfaction
- Gather, summarize, and provide information to guests about hotel and local area amenities including special events and activities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate persons or departments such as bell staff or housekeeping to resolve guest calls, requests, or issues
- Review employee shift logs and daily memo books and document relevant information in records
- Monitor seat availability, service, safety, and guest welfare in the club lounge
- Report accidents, injuries, and unsafe working conditions and participate in safety trainings and obtain safety certifications
- Comply with company policies and procedures, maintain a neat and professional uniform and appearance, protect proprietary information and company assets
- Greet all guests according to company standards, anticipate their service needs and attend to them, assist persons with disabilities, and genuinely thank guests
- Use clear, professional language when speaking with others, prepare and review written documents accurately, and handle phones using proper protocol
- Cultivate and maintain positive working relationships with others, support team objectives, and listen and respond appropriately to co-worker concerns
- Adhere to quality assurance expectations and standards
- Stand, sit or walk for prolonged periods or entire shifts
- Move, lift or transport items weighing 10 pounds or less
- Perform other reasonable job duties as requested by supervisors
Job Qualifications
Experience
No experience required
Job Location
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