Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Professional development opportunities
Employee Discounts
Job Description
Textron Aviation is a leading general aviation company known for its innovative aircraft, exceptional customer service, and commitment to excellence. As part of a globally recognized brand, Textron Aviation provides cutting-edge solutions and world-class support to its diverse clientele. The company operates in the aviation manufacturing sector and offers comprehensive services that include aircraft design, production, and after-sales support. Textron Aviation prides itself on fostering a positive customer experience and maintaining strong relationships with its customers, employees, and partners. The organization culture focuses on teamwork, innovation, and continuous improvement, thereby nurturing career growth and development for its workforce. For those... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year customer service or relative administrative experience required
Job Qualifications
- Proficient in use of standard office equipment and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams)
- Experience with multiline telephone
- Excellent communication skills - verbal and written
- Professional demeanor and ability to accept instructions and directions
- Customer relations and interpersonal skills
- Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable
Job Duties
- Ensure Customer Business Center is clean, organized, and equipment is presentable in customer accessible areas
- Provide strong customer coordination to ensure excellent service to all customers
- Follow proper phone procedures and etiquette, no cold transfers
- Ensure refreshment area is clean and stocked
- Greet customers in a friendly and consistent manner
- Provide customers with assigned work spaces and internet access information, as requested
- Provide customer assistance in obtaining reservations for transportation, lodging, meals etc. and negotiate corporate discounted rates
- Offer information on local attractions, restaurants, and events in the area
- Oversee utilization of courtesy car, per approved standard operating procedure
- Ensure all visitors sign in and wear corporate approved visitor badge
- Flight tracking duties via FlightAware FBO Toolbox including inbound and departing customers
- Continuously maintain Salesforce customer preferences data, survey and input
- Proactively update and maintain visitor log input in customer preference database, currently View360, with input from Customer Service Representatives for each departing customer
- Create/cancel single and multi-line purchase orders, including the need to add recover fees
- Process SAO requests and scanned document files from IOS
- Process internal payments with billing to management and external payments (CHASE)
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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