Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional Development
Job Description
Textron Aviation is a renowned leader in the aviation industry, providing innovative and reliable aircraft solutions to customers worldwide. The company is committed to excellence and customer satisfaction, offering superior service and products through its advanced technologies and dedicated staff. As a distinguished employer, Textron Aviation fosters a dynamic and inclusive work environment where employees are valued and empowered to contribute to the company's success. The organization operates modern facilities that support its mission to deliver top-tier aviation experiences, ensuring safety, efficiency, and customer delight at every interaction. Known for its strong corporate values and commitment to growth, Textron Aviation... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year customer service or related administrative experience
- Ability to maintain a professional manner with customers
- Strong organizational skills
- Ability to handle multiple tasks effectively
- Willingness to learn and adapt
- Ability to work under pressure and maintain attention to detail
- Must be able to obtain and maintain an airport security badge through the local airport authority if applicable
Job Qualifications
- Proficient in use of standard office equipment and Microsoft Office applications including Word, Excel, PowerPoint, Outlook, and Teams
- Experience with multiline telephone systems
- Excellent verbal and written communication skills
- Professional demeanor and ability to accept instructions and directions
- Strong customer relations and interpersonal skills
- Ability to obtain and maintain an airport security badge if applicable
Job Duties
- Ensure Customer Business Center is clean and organized
- Provide strong customer coordination to ensure excellent service
- Follow proper phone procedures and etiquette with no cold transfers
- Ensure refreshment area is clean and stocked
- Greet customers in a friendly and consistent manner
- Provide customers with assigned work spaces and internet access information
- Assist customers in obtaining reservations for transportation, lodging, and meals including negotiation of corporate discounted rates
- Offer information on local attractions, restaurants, and events
- Oversee utilization of courtesy car as per approved procedures
- Ensure all visitors sign in and wear approved visitor badges
- Perform flight tracking duties using FlightAware FBO Toolbox
- Maintain Salesforce customer preferences data and input survey data
- Update and maintain visitor log and customer preference database View360
- Create and cancel purchase orders including recover fees
- Process SAO requests and scanned document files
- Process internal payments with billing and external payments
- Maintain professional customer relations and communications
- Collaborate with management by providing insights from customer interactions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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