Job Overview
Employment Type
Part-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career development opportunities
Tax credit eligibility
Job Description
Textron Aviation, a cornerstone of private aviation for nearly ninety years, encompasses the iconic Cessna and Beechcraft brands. Renowned globally for its commitment to innovation and excellence in aviation, Textron Aviation empowers individuals with the freedom of flight while maintaining a legacy of superior craftsmanship and service. Located in Wichita, Kansas, Textron Aviation offers a dynamic work environment where employees can explore new fields, expand their expertise, and advance their careers in the thriving aerospace industry. The company is dedicated to providing a competitive total rewards package that includes both pay and innovative benefits from the very first day of... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year customer service or relative administrative experience required
- Proficient in use of standard office equipment and Microsoft Office applications
- Experience with multiline telephone
- Excellent communication skills
- Professional demeanor and ability to accept instructions
- Customer relations and interpersonal skills
- Must be able to obtain and maintain an airport security badge if applicable
Job Qualifications
- Proficient in use of standard office equipment and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams)
- Experience with multiline telephone
- Excellent communication skills – verbal and written
- Professional demeanor and ability to accept instructions and directions
- Customer relations and interpersonal skills
- Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable
Job Duties
- Ensure customer business center is clean, organized and equipment is presentable in customer accessible areas
- Provide strong customer coordination to ensure excellent service to all customers
- Follow proper phone procedures and etiquette, no cold transfers
- Ensure refreshment area is clean and stocked
- Greet customers in a friendly and consistent manner
- Provide customers with assigned work spaces and internet access information, as requested
- Provide customer assistance in obtaining reservations for transportation, lodging, meals etc. and negotiate corporate discounted rates
- Offer information on local attractions, restaurants and events in the area
- Oversee utilization of courtesy car, per approved standard operating procedure
- Ensure all visitors sign in and wear corporate approved visitor badge
- Flight tracking duties via FlightAware FBO Toolbox, to include but not limited to inbound and departing customers
- Continuously maintain Salesforce customer preferences data, survey and input
- Proactively update and maintain visitor log input in customer preference database, currently View360, with input from Customer Service Representatives for each departing customer
- Create/cancel single and multi-line purchase orders, including the need to add recovery fees
- Process SAO requests and scanned document files from IOS
- Process internal payments with billing to management and external payments
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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