Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
long-term disability insurance
401(k) retirement plan
Paid Time Off
Job Description
Invited is a leading company in the hospitality and service industry, operating since 1957 with a strong commitment to building relationships and enriching the lives of its members, guests, and more than 17,000 employees nationwide. As the largest owner and operator of private clubs in the United States, Invited manages over 130 country clubs, city clubs, and athletic clubs. These clubs boast first-class amenities such as championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and more. The company values inclusivity, exceptional service, and fostering an engaging community atmosphere where members feel welcomed and appreciated.Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year of experience in hospitality or similar customer-facing role
- Service-oriented mindset
- Friendly and personable attitude
- Professional phone demeanor
- Positive and collaborative team player
- Strong communication skills
- Ability to manage multiple tasks under pressure
- Strong organizational abilities
- Proficiency with Microsoft Office
- Ability to stand and walk for extended periods
- Capability to work in varying environmental conditions including exposure to dust and fumes
- Ability to perform physical tasks such as climbing, squatting, kneeling, and bending
- Effective communication with good visual and auditory acuity
Job Qualifications
- High school diploma or equivalent
- Minimum of 1 year experience in the hospitality industry or similar customer-facing role
- Service-oriented mindset with the ability to make every member and guest feel valued
- Friendly and personable with a positive, can-do attitude
- Professional and welcoming phone demeanor
- Positive attitude with a collaborative team spirit
- Strong communication skills across verbal, written, phone, text, and social media channels
- Proven ability to work under pressure and manage multiple tasks
- Strong organizational skills and attention to detail
- Exceptional listening skills and ability to respond to member needs
- Proficient in Microsoft Office applications including Word, Outlook, and Excel
- Effective multitasker with strong time management skills
Job Duties
- Provide a warm welcome and fond farewell to members and guests
- Greet every call with a warm and friendly tone, providing prompt assistance and answering questions
- Deliver exceptional business and concierge services to members and guests, guiding them within the club
- Inform members about club services, amenities, upcoming events, and room locations
- Assist with member communications including social media efforts, newsletters, and event announcements
- Make outbound calls to new and at-risk members to ensure engagement and retention
- Manage reservations for club programs, dining, and services ensuring alignment with club standards
- Conduct proactive confirmation calls for member reservations
- Promote upcoming events and assist in event registration and follow-ups
- Maintain member profiles and document interactions in club management systems
- Prepare personalized welcome tents, birthday, and anniversary cards
- Maintain cleanliness and organization of lobby, workstation, and public areas
- Support member experience initiatives and participate in key projects
- Follow all policies and procedures and maintain professionalism
- Attend daily briefings and contribute to team success
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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