Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Discounts
Job Description
Century Park Associates is a premier senior living community dedicated to providing an enriching and supportive environment for our residents. We pride ourselves on creating a welcoming atmosphere where residents can thrive, grow, and enjoy a high quality of life. Our organization emphasizes integrity, leadership, and personal ethics, creating a workplace where trust and respect are the foundations of every interaction. Our approach centers on putting people first, ensuring excellence, respect, and outstanding service are evident in everything we do. At Century Park Associates, we value the holistic well-being of both our residents and associates, fostering growth, learning, and meaningful... Show More
Job Requirements
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office (Word and Excel)
- must demonstrate proficiency with office machines (i.e., fax, copier/scanner)
- must enjoy serving seniors
- must demonstrate excellent customer service and hospitality
- must have good telephone etiquette
- must demonstrate trustworthiness and dependability
- must work efficiently and effectively with little to no supervision
- must demonstrate effective communication skills
- must work efficiently with frequent interruptions
- must be able to multitask
- must be able to meet deadlines
- must be cheerful and positive
- must be responsive to resident requests
- displays integrity and professionalism by adhering to Century Park's Code of Ethics and completes all required compliance training
Job Qualifications
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office (Word and Excel)
- must demonstrate proficiency with office machines (i.e., fax, copier/scanner)
- excellent communication and customer service skills
- ability to multitask and work efficiently with little supervision
- strong telephone etiquette
- positive and cheerful demeanor
- knowledge of community policies and procedures preferred
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- creates and maintains a positive atmosphere of warmth and hospitality
- interacts with all individuals professionally and courteously
- directs concerns from individuals to appropriate manager
- screens visitors entering the community
- assists with keeping front lobby and workrooms neat, clean and presentable
- closely observes lobby activity and reports unauthorized visitors or concerns
- keeps front lobby entrance flowing and welcoming
- keeps bell cart clean and polishes weekly
- provides accurate, reliable clerical support including typing, filing, photocopies, fax, data entry
- receives, sorts and distributes mail
- delivers packages to appropriate person/department following community policy
- makes accurate, timely entries into Events Log
- maintains lists including resident directory, door check sheets, associate phone list, call in sheets
- enters resident maintenance requests in TELs system
- maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- oversees resident check in system, educates new residents, invites participation, maintains weekly list for security
- regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- communicates with sales team and back up sales team so inquiry calls are handled timely
- assists with Electronic Heath Record (EHR) system as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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