Concierge

Columbia, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $20.00

Work Schedule

Fixed Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Job Description

KETTLER is a distinguished real estate company renowned for its commitment to providing exceptional living experiences across its diverse portfolio of properties. Specializing in residential apartments and community management, KETTLER has built a reputation for quality, service, and attention to detail. Their dedication to sustainable development, customer satisfaction, and community engagement underscores their position as a leader in the industry. The company's dynamic approach blends modern amenities with responsive management, ensuring residents enjoy comfortable and safe living environments.

Located in Columbia, MD, Ten M Flats is one of KETTLER's premier residential communities. This property caters to residents seeking a har... Show More

Job Requirements

High school diploma or equivalent
1-2 years customer service or sales experience
Availability to work during designated shift every day of the year, including all holidays but excluding vacation and sick hours
Excellent computer and telephone skills
Knowledge of intranet applications, printers, multi-line telephones, fax machine, photocopier
Excellent English communication skills, both verbal and written

Job Qualifications

High school diploma or equivalent
1-2 years customer service or sales experience
Excellent computer and telephone skills
Knowledge of intranet applications, printers, multi-line telephones, fax machine, photocopier
Excellent English communication skills, both verbal and written

Job Duties

Manage administrative requests from residents
Distribute packages and sign for deliveries
Record resident service requests and ensure timely follow-up
Assist team members with administrative or office needs such as assembling move-in packets and lease packets
Issue guest parking passes and notify Community Manager of any unauthorized vehicles
Maintain schedule for party room, media room, or any other events and amenities
Receive and distribute office mail
Audit and reconcile KeyTrak daily and weekly
Assure all service request follow up is completed within 24 hours
Complete all other tasks as assigned by the Property Manager
Serve as the primary point of contact for the property, greeting all customers, residents, and guests
Ensure that all guests/customers are let into the building within a timely manner and directed appropriately
Assist residents with directions, community information and services as well as information regarding the surrounding neighborhood
Answer primary property phone line and deliver messages to the appropriate recipient
Ensure excellence in curb appeal and continuous inspection of common areas and desk for cleanliness
Advise Community Manager or appropriate team member of conditions in the community affecting the resident's safety, reporting any residential dissatisfaction
Maintain professional dress and conduct at all times

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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