Concierge

Westminster, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $20.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Paid Time Off

Sick Time

Holiday pay

Tuition Reimbursement

bonus eligibility

Job Description

Sunrise Senior Living is a leading provider of senior living services, dedicated to empowering residents to live longer, healthier, and happier lives. Recognized as a Great Place to Work certified by Activated Insights for the ninth time, Sunrise is distinguished by its top culture and workplace designation that reflects its commitment to fostering a supportive and fulfilling work environment. The company places profound importance on building meaningful relationships with residents, their families, and team members while promoting a mission centered on the sacred value of human life and heartfelt service principles. As a community-oriented organization, Sunrise Senior Living offers a... Show More

Job Requirements

High school degree or GED
Proven customer service experience
Proficiency in Microsoft Office (Windows, Outlook, Excel) and ability to learn new applications
Ability to pass a pre-employment drug test
Compliance with applicable Covid-19 and influenza vaccination requirements
Ability to understand and follow community safety and risk management procedures
Strong communication and organizational skills
Willingness to participate in ongoing training and team meetings
Ability to work collaboratively in a team environment
If driving a Sunrise vehicle, signing driver job description and understanding safety duties

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with ability to learn new software
Ability to handle multiple priorities
Strong written and verbal communication skills
Good organizational, time management, and follow-through skills
Accurate record keeping skills
Good judgment, problem solving, and decision-making abilities
Understanding of safety protocols and risk management
Experience working in a senior living or healthcare environment preferred but not required

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
Take complete messages with pertinent information and communicate messages to the intended recipient
Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members such as hairdresser and transportation
Send get well cards to residents in the hospital
Order Memory Flower for residents who have passed away
Send sympathy cards to families or responsible parties as needed
Order flowers and name plates for new residents prior to move-in
Order guest meals for resident and family on the day of move-in
Create and maintain marketing and move-in packet inventory as needed
Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage interest in Sunrise Senior Living
Assist with Customer Relationship Management lead tracking database entry
Perform administrative duties related to the resident move-in process
Keep desk and entry area neat and organized
Check Bistro regularly for cleanliness and restock items like coffee, fruit, popcorn, and snacks
Maintain and clean the popcorn machine daily
Keep music playing throughout the day
Ensure front desk coverage when away
Partner with community team to ensure compliance with occupational health and safety regulations
Practice safety procedures at all times including PPE, fire extinguishers, SDS, and Lockout Tagout procedures
Maintain Resident Roster, Team Member Roster, and Current Work Schedules for emergency procedures
Champion the Safe Leaving Program by partnering with Community Leadership
Respond to emergencies per policies and procedures
Ensure all guests and residents sign themselves in and out appropriately
Maintain a high-risk elopement list with photograph at the front desk
Keep heightened awareness of the entry and exit of residents
Update resident phone list and roster daily, move-in/move-out register, and guest sign-in logs
Prepare meal tickets for team members and family and tally meal counts
Collect meal ticket money and process according to internal business control procedures
Organize and distribute mail and community newspapers
Post and display the Daily Menu
Maintain resident form for miscellaneous credits
Assist Business Office Coordinator/HR Designee with recruitment data entry and administrative duties
Monitor and order office supplies
Track and disperse team member paychecks
Participate actively as a member of a team committed to team goals
Demonstrate daily the Team Member Credo
Commit to serving residents and guests through Principles of Service
Engage in customer and team member engagement programs
Attend meetings as directed
Maintain compliance in assigned required and regulatory training
Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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