Concierge

Hollywood, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k)

Employee Discounts

Paid holidays

Retirement Plan

Job Description

Omni Fort Lauderdale Hotel is an upcoming luxurious hospitality destination set to open in Fall 2025 in the vibrant city of Fort Lauderdale, Florida. This hotel will stand as an iconic 29-story landmark located at 1950 Eisenhower Boulevard, directly connected to the Broward County Convention Center. Its prime location also places it adjacent to the Port Everglades cruise terminal and just under two miles from the Fort Lauderdale Airport, making it a highly convenient hub for both leisure and business travelers. The hotel will feature 801 well-appointed guest rooms and suites, multiple dining venues including a vibrant rooftop bar, an... Show More

Job Requirements

Must have at least 1 year of direct customer service experience
Experience in community organization roles is acceptable in lieu of hotel experience
Previous front office or guest services experience is preferred
Strong knowledge of local attractions and surrounding areas
Ability to handle high-pressure situations and multiple guest requests
Exceptional organizational and multitasking skills
Ability to remain calm and welcoming under stress
Excellent verbal and written communication skills in English
Competent computer skills with ability to input data accurately
Collaborative team player who works well with others
Flexibility to work nights, weekends, and holidays as needed

Job Qualifications

1-year previous direct customer experience is required
Experience in a community organization or like role in which candidate has represented the city and/or explained its attractions will suffice in place of hotel experience
Previous hotel experience in front office or guest services preferred
Developed knowledge of the surrounding area and all of its attractions
Ability to work well under pressure, dealing with many guest requests/questions within a short period of time
Strong organizational skills with the ability to prioritize and multi-task in a fast paced environment
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
Customer service oriented with a desire to create memorable guest experiences
Ability to think clearly, quickly and make concise decisions
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Developed computer proficiencies, Opera experience a plus
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays

Job Duties

Be fully acquainted with the different points of interests
To arrange bookings, reconfirmation of airline tickets etc
Assist in arranging for restaurant reservations and limousines as required by our guests
Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms
Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department
Accept other special duties as required by management
Set up all amenities for guests celebrating special occasions
Set up special packages that include pre-calls from the concierge and specialized amenities
Interact with other departments to ensure that guest's needs are satisfied
Speak with guests in a friendly, warm manner making them feel welcome to the hotel
Proactively work to seek out ways in which to improve the hotel experience for our guests
Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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