Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $22.00

Work Schedule

Standard Hours

Benefits

Paid Time Off

Customizable total rewards package

Financial wellness perks

Mental Health Resources

Fertility benefits

Paid time off to volunteer

Learning and training programs

Job Description

Related Management Company (RMC) is a leading real estate owner and operator, managing hundreds of properties across multiple states and Washington, D.C. As a subsidiary of Related Companies, RMC is known for setting the standard in workforce, market-rate, and luxury housing, with a strong commitment to sustainability and innovation. Many of their developments pursue LEED Silver certification or higher, reflecting their dedication to environmental responsibility. RMC values exceptional service, innovative design, and building thriving, inclusive communities. The company fosters growth, internal mobility, and leadership development, making it an exciting and supportive place to build a career. RMC is proud to... Show More

Job Requirements

High school diploma or equivalent
1-3 years of experience in hospitality, customer service, or luxury properties preferred
Ability to use digital tools such as logging systems, CRM platforms, Emails, MS Office tools
Physical ability to lift up to 50 lbs
Ability to stand for long periods
Excellent communication and interpersonal skills
Ability to stay composed and professional in high-pressure situations

Job Qualifications

A passion for excellent service and a composed, professional attitude
Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
Ability to lift to 50 lbs and stand for long periods
High school diploma or equivalent

Job Duties

Greet residents and guests with professionalism and warmth
Announce visitors and manage deliveries with care
Keep the lobby calm, clean, and inviting
Support leasing tours and resident events with a polished front desk presence
Conduct lobby checks for lighting, music, scent, and overall atmosphere
Monitor building camera systems and logs
Track vendor and contractor activity and follow access procedures
Respond to safety or privacy concerns calmly and appropriately
Log and organize packages and deliveries using digital tools
Track service requests and amenity bookings
Support the package room and inventory systems
Manage visitor logs and help maintain accurate resident preferences
Prepare elevators and common areas for scheduled moves
Notify the Resident Manager of unscheduled move-ins/outs
Ensure smooth transitions with clear communication
Welcome prospective residents and alert the leasing team
Share branded materials and collect contact information
Maintain a composed and helpful presence
Offer local tips, help with events, and maintain bulletin boards
Remember and act on resident preferences to personalize service
Be a trusted connector in the community
Follow all emergency procedures and stay calm under pressure
Step in to solve service issues when possible, and escalate as needed
Follow up with residents to ensure satisfaction
Keep the front desk clean and organized
Join daily huddles and team updates
Model professionalism and emotional intelligence
Take on special assignments when asked

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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