Concierge

Loveland, CO, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Internship

Consulting

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $20.00

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Training and Development

Employee Discounts

Job Description

Sunrise Senior Living is a renowned organization dedicated to providing exceptional senior living experiences through compassionate care and high-quality services. As a leader in the senior living community sector, Sunrise focuses on fostering a warm, welcoming environment where residents and their families feel supported and valued. The company prides itself on its mission that embraces the sacred value of human life, and it operates with core values centered around respect, dignity, and community engagement. Sunrise communities are known for their focus on personalized care, safety, and promoting a vibrant lifestyle for seniors. This position is with Sunrise Senior Living, which... Show More

Job Requirements

High school degree or GED
Proven experience in customer service
Proficiency with Microsoft Office and computer applications
Ability to learn and navigate proprietary Sunrise software
Strong communication skills
Ability to multitask and manage time efficiently
Commitment to safety protocols and community guidelines

Job Qualifications

High School degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
Ability to learn new applications
Strong written and verbal communication skills
Good organizational, time management, follow-through, and record keeping skills
Good judgment, problem-solving, and decision-making abilities
Ability to handle multiple priorities effectively

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings and direct candidates to apply online or capture their information into the Applicant Tracking System to support recruitment
Answer incoming telephone calls and resident calls promptly with appropriate greeting and identification
Take complete messages with pertinent information and communicate messages to the intended recipient
Offer and provide a community overview to callers, determine the appropriate contact, and notify callers of transfers
Manage appointments for residents and family members such as hairdresser and transportation
Send get well cards to residents in the hospital and sympathy cards to families or responsible parties
Order Memory Flower for residents who have passed away
Order flowers and name plates for new residents prior to move-in and guest meals for residents and family on move-in day
Create and maintain marketing and move-in packet inventory
Support the Director of Sales with initial inquiry calls and Customer Relationship Management lead tracking
Keep the front desk and entry area neat and organized
Monitor Bistro area for cleanliness and refreshments, maintain and clean the popcorn machine, and ensure music is playing
Partner with community team to ensure compliance with occupational health and safety regulations and promote risk management policies
Practice safety procedures including PPE use
Maintain resident, team member rosters, and work schedules for emergencies
Champion the Safe Leaving Program and monitor entry and exit of residents
Update resident phone lists, move-in and move-out registers, and guest logs
Prepare meal tickets and process meal ticket payments in accordance with business controls
Organize and distribute mail and community newspapers
Post and display the Daily Menu
Assist with recruitment data entry and administrative tasks
Monitor and order office supplies
Track and disperse team member paychecks
Participate actively as a team member committed to team goals and principles of service
Attend regular meetings and maintain compliance with training requirements
Perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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