Concierge

Philadelphia, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $21.00 - $24.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

competitive salary

inclusive work environment

Job Description

Southern Land Company is a national real estate development and construction firm known for its commitment to quality, creativity, and innovation. As a full-service company, Southern Land encompasses planning, architecture, design, construction, marketing, and resident experience professionals, all working cohesively to develop unique and beautiful residential communities. Their developments span single-family and multifamily residential properties, with supporting retail, office, and recreational spaces designed to foster vibrant, complete communities. The company's guiding principles recognize the importance of community as the foundation for every successful development and uphold a strong brand reputation for performance and artistry. Southern Land Company values inclusivity, diversity,... Show More

Job Requirements

High school diploma or GED required
2 years of experience in customer service, sales, and/or hospitality experience that demonstrates sufficient background to resolve resident complaints
Prior experience in front desk support preferred
Prior concierge and/or event planning experience preferred
Fair Housing training (we can provide)

Job Qualifications

Strong working knowledge of Microsoft Office
Ability to keep sensitive information highly confidential
Excellent written and verbal communication skills
Strong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person
Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion
Ability to work independently, prioritize work and ask for further clarification when necessary
Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events

Job Duties

Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other associates, guests, and current residents
Maintain and uphold a high standard for community curb appeal by conducting routine inspections of all community amenities and common areas and working with the service team or other associates to ensure that all areas are well-maintained
Coordinate maintenance of office and amenity equipment including copiers, printers, resident business centers, fitness equipment, and resident clubhouse amenities
Receive deliveries by accepting and logging packages for residents
Provide leasing support and assistance to the leasing team by making initial contact with future residents, setting appointments, assisting with key pick-ups, and any other tasks related to the move-in and move-out process
Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests
Plan fun activities that help build a strong sense of belonging among residents
Accept reservations for events, classes, kid's corner parties, etc.
Maintain resident data base by entering data and generating Resident Directory
Research local area dining, entertainment, shopping options, etc. to answer resident and guest questions about the neighborhood
Provide directions, recommendations and reservations when requested
Pick up and deliver items as requested, including mail distribution
Knowledge of emergency procedures and assist/respond accordingly when necessary
Perform other duties as requested by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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