Concierge

Raleigh, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $13.00 - $16.00

Work Schedule

Standard Hours

Day Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Paid Time Off

Sick Time

Holiday pay

Tuition Reimbursement

Flexible pay option

Job Description

Sunrise Senior Living is a distinguished provider of senior care services, known for its commitment to enhancing the lives of older adults by empowering them to live longer, healthier, and happier lives. Recognized repeatedly as a Great Place to Work by Activated Insights, Sunrise boasts a nurturing and supportive work culture, making it an exceptional employer within the senior living industry. This dedication to excellence and employee satisfaction has led to multiple accolades, including eight certifications as a top workplace, highlighting the organization's commitment to fostering a positive and rewarding environment for both its residents and team members.

Sunrise ... Show More

Job Requirements

High school degree/GED
proven customer service experience and skills
proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
understanding of safety procedures including Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
ability to handle multiple priorities effectively
strong written and verbal communication skills
good organizational, time management, and follow-through skills
accurate record keeping abilities
good judgment, problem-solving, and decision-making skills
compliance with required training and safety regulations
willingness to sign Driver job description and understand safety duties if operating a Sunrise vehicle

Job Qualifications

High school degree/GED
proven customer service skills
proficiency in Microsoft Office and Sunrise-specific software
experience in administrative and customer-facing roles preferred
strong organizational and multitasking abilities
excellent communication skills
familiarity with recruitment processes
ability to work collaboratively in a team environment
commitment to upholding company Principles of Service and Team Member Credo
knowledge of occupational health and safety standards
adaptability and willingness to learn new technologies

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
take complete messages with pertinent information and communicate messages to the intended recipient
offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
manage appointments for residents and family members such as hairdresser, transportation, etc.
send get well cards to residents in the hospital
order Memory Flower for any residents that have passed away
send sympathy cards to families and/or responsible parties as needed
order flowers and name plates for new residents prior to move in
order guest meals for resident and family for day of move in
create and maintain marketing and move-in packet inventory as needed
support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
assist the Director of Sales with Customer Relationship Management lead tracking database entry, if applicable
perform other administrative duties pertaining to the resident move-in process
keep desk and entry area neat and organized
check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available, maintain and clean the popcorn machine daily, and restock as necessary
keep music playing throughout the day
ensure that another team member covers the front desk when stepping away to complete above duties
partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations
practice safety procedures at all times including Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
maintain the Resident Roster, Team Member Roster, and Current work schedules for emergency procedures
champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure the safety of our residents while meeting our Sunrise Service Standards
respond to emergencies as indicated in Sunrise's policies and procedures
responsible for all guests and residents to appropriately sign themselves in and out at all times
maintain a high-risk elopement list with photograph at front desk
heightened awareness of the entry and exit of all residents
update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator
collect meal ticket money and account for and process money in accordance with internal business control procedures
organize and distribute mail to residents, Executive Director, and Department Coordinators
collect and distribute resident and community newspapers
post and display the Daily Menu on Menu Board
maintain resident form for miscellaneous credits and complete as directed by the Business Office Coordinator and/or Business Manager/Controller
assist the Business Office Coordinator/HR Designee with the recruitment process by performing computer data entry tasks and other general administrative duties as assigned
monitor and order office supplies as needed
track and disperse team member paychecks
participate actively as a member of a team and committed to working toward team goals
demonstrate in daily interactions with others our Team Member Credo
commit to serving our residents and guests through our Principles of Service
contribute in the overall engagement programs and processes including participating in the team member engagement survey and engagement improvement planning workshops
attend regular meetings
Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor/Department Coordinator
maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met
perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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