Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
Paid Time Off
Paid holidays
Paid sick leave
401(k) Plan
Job Description
Trilogy Lake Norman at Twin Mills Club is a premier outdoor-focused community club located in the scenic Huntersville area near Charlotte, North Carolina. Renowned for its dedication to fostering an active and vibrant lifestyle, the Club offers a unique blend of indoor and outdoor recreational amenities designed to enhance member experience. These include indoor and outdoor pools for relaxation and exercise, The Outfitter—a well-equipped space featuring kayaks, bikes, and other outdoor gear—and courts for Pickleball and tennis. Members also have privileged access to a fleet of boats stationed at nearby Lake Norman, perfect for water enthusiasts seeking adventure and leisure... Show More
Job Requirements
- High school diploma or equivalent preferred
- one to three years' relative customer service experience
- experience in a Homeowner Association environment preferred
- proficiency in Microsoft Office
- familiarity with Club Management System software preferred
- able to adapt to rapid changes
- ability to communicate effectively with team members and supervisors
- positive attitude towards work environment and public
- excellent communication skills
- ability to work collaboratively and provide excellent customer service
- self-motivated and able to work independently
- sound judgment and problem-solving skills
- strong time management and organizational skills
- attention to detail and accuracy
- comfortable working in a fast-paced environment
- flexible schedule including evenings and weekends
- valid driver's license may be required
Job Qualifications
- High school diploma or equivalent preferred
- one to three years' relative customer service experience
- experience in a Homeowner Association environment preferred
- computer literate with proficiency in Microsoft Office
- Club Management System software preferred
- must be flexible and adaptable to rapid change
- ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities
- desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public
- must have excellent communication skills
- ability to work well with others and provide exceptional customer service for members and guests
- must be self-motivated, follow direction, and able to work independently with little supervision
- must demonstrate initiative with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment
- must have good time management, organization, and follow-up skills
- must be able to consistently achieve high work standards
- attention to detail, accuracy and timeliness is expected
- must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected
- this position requires a flexible schedule to include evenings and weekends
- valid driver's license may be required
Job Duties
- Greet and welcome members and guests in an energetic and friendly fashion according to Trilogy protocol via phone or onsite
- respond to requests and direct calls to staff members and relay messages
- screen members and guests for applicable building access according to community regulations
- provide guests and members with information including a variety of quality choices and arrangements regarding the Club, recreation, or other activities
- maintain daily standard operating procedures for the opening
- assist Member Services Manager with administrative support such as mail delivery, email and phone calls, spreadsheet creation and data entry, updates to website, creation of promotional flyers
- provide resident services, business center support including copying, mailing, and fax, event registration and fee collection, access to lost and found
- maintain the organization and function of all front office equipment and the lobby
- assure proper inventory of general office supplies
- work with maintenance staff to provide a clean environment for members and guests
- assist the Lifestyle & Activities department by maintaining event flyers and bulletin boards, preparing the scheduled events calendar, and assisting with ticket sales and advertisements for Association events and functions
- other duties and responsibilities may be assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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