Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $55,000.00
Job Description
Titan AMG is a premier hospitality management company dedicated to transforming spaces into safe and welcoming environments where guests experience exceptional and unreasonable hospitality. Known for its commitment to excellence, Titan AMG operates within the luxury hospitality sector, consistently delivering high-quality service and memorable guest experiences. The company’s core values emphasize teamwork, human sustainability and responsibility, respect and diversity, integrity and transparency, a customer-centric approach, and empowerment and growth. By adhering to these principles, Titan AMG ensures a work culture that is not only professional but also nurturing and inclusive, fostering continual growth and learning for its employees. This employer... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a hospitality or customer service role preferably in luxury settings
- Strong interpersonal and communication skills
- Ability to stand for extended periods and perform physical tasks related to the position
- Availability to work evening shifts mainly from 1:30 pm to 9:30 pm with flexibility for schedule changes
- Professional appearance and demeanor
- Ability to maintain guest confidentiality and discretion
- Willingness to assist with concierge-related tasks and VIP services
Job Qualifications
- Professional demeanor and polished appearance in line with a five-star environment
- Excellent communication skills and fluency in English
- Strong ability to anticipate and fulfill guest needs proactively.Team-oriented, with a collaborative and flexible approach
- Respectful of guest confidentiality and discretion always
Job Duties
- Duties and ResponsibilitiesAct as host/hostess for guests on the Executive Level floors, providing attentive, world-class service
- Deliver a personalized, gracious experience that leaves guests feeling appreciated and cared for
- Inspect and maintain Executive Level dining and lounge areas for cleanliness, elegance, and proper setup
- Engage with guests to ensure satisfaction with food, beverages, and overall experience
- resolve any concerns promptly and professionally
- Share information about hotel amenities, local attractions, and Executive Level specialties
- Prepare and serve hot, cold, and mixed beverages, maintaining quality and presentation standards
- Coordinate with kitchen staff to ensure buffet items are well-stocked and displayed attractively
- Plate and serve guest meals upon request with precision and attention to detail
- Maintain a clean and orderly kitchen and lounge environment for subsequent shifts
- Assist with dinner reservations, transportation, theater tickets, and other concierge services
- Make pre-arrival calls to VIP guests to personalize their upcoming stay
- Order and arrange amenities and floral touches for VIP suite arrivals
- Inspect VIP rooms and suites to ensure flawless presentation before guest arrival
- Receive VIP guests curbside, escort them to their suites, and provide an orientation to the space
- Handle VIP guest check-ins and check-outs seamlessly in the Executive Lounge
- Assist guests with future reservations and special requests during their stay
- QualificationsProven background in customer service or hospitality, with a strong focus on luxury guest experiences
- Ability to work independently and adapt to varying schedules, including evenings, weekends, and holidays.**This is an evening position, with primary working hours of 1:30pm - 9:30pm, however this can vary based on guest and hotel needs
- Respect & Diversity: While performing professionally, embrace and celebrate the differences among team members, guests, tenants, and communities
- Integrity and Transparency: Foster an environment of honesty and openness, both with team members and guests
- Value a Customer-Centric Approach: Prioritize confidentiality, exceptional service, and ensure every guest & tenant feels valued and cared for
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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