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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.33 - $44.66
Work Schedule
Fixed Shifts
Job Description
The Durst Organization is a venerable family-run real estate company established in 1915, known for its unwavering commitment to innovation, integrity, community, and sustainability. With over a century of experience, Durst develops, builds, owns, and manages some of the most distinguished office towers and residential buildings that set the benchmark for environmental responsibility and operational efficiency. Serving generations of tenants and partners, Durst creates sustainable living and working environments where communities can thrive. Their portfolio includes a wide range of innovative, efficient buildings that embody these values, making the company a leader in the real estate industry.
Currently, The Durst... Show More
Currently, The Durst... Show More
Job Requirements
- High school diploma or equivalent
- ability to work Wednesday through Sunday per schedule
- ability to lift up to 30 pounds
- effective communication skills in English
- ability to complete CPR, AED, Basic First Aid training within 90 days
- ability to obtain F-53 Certificate of Fitness within 90 days
- willingness to work overtime when necessary
- previous customer service experience preferred
- ability to work consistently and reliably
- commitment to safety and security protocols
Job Qualifications
- High school diploma or equivalency preferred
- 1-2 years experience in customer service, residential concierge, or related field preferred
- ability to read and write English effectively
- must be able to work scheduled hours consistently including overtime
- CPR, AED, Basic First Aid certification within 90 days of hire
- F-53 Certificate of Fitness within 90 days of hire
- knowledge of fire safety and emergency preparedness preferred
- operational knowledge of fire command centers and fire protection systems preferred
- ability to manage emergency situations professionally
Job Duties
- Issue and deactivate key cards for new and exiting residents
- escalate resident complaints and review daily work orders
- maintain excellent customer service according to Durst standards
- adhere to all standard operating procedures
- screen all guests to ensure authorized entry
- ensure lobby, entryways, and front desk are clean and organized
- answer telephone, provide information, forward calls, and take messages
- inspect building entrance and community areas for cleanliness and maintenance
- sign for and track deliveries and packages
- perform daily package audits and assist residents with packages
- accept and log service requests from residents
- secure apartment keys and issue them per protocol
- receive and distribute dry cleaning and other deliveries
- monitor access controls and CCTV for suspicious activity
- handle tenant inquiries and document incidents including noise complaints, smoking violations, and guest/vendor arrivals
- ensure vendors and contractors are announced and escorted as necessary
- track and report elevator incidents
- monitor elevator operation and communicate out-of-service status
- manage elevator computer operations
- lead emergency response during fire, non-fire emergencies, and active shooter events
- call 911 and assist first responders
- monitor fire protection systems and activate emergency response team
- perform other tasks assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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