Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.25 - $23.50

Work Schedule

Fixed Shifts

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

401(k)

Employee assistance program

Job Description

Related Management Company (RMC) is a leading real estate owner and operator, managing a diverse portfolio of properties across numerous states and Washington, D.C. As a subsidiary of Related Companies, RMC prides itself on setting the industry standard in workforce, market-rate, and luxury housing sectors. The company is a pioneer in sustainable development, with many of its new projects aiming for LEED Silver certification or higher. RMC’s commitment to exceptional service, innovative design, and vibrant community environments defines their approach to property management, creating thriving living spaces for residents across the country.

The Paramount, a luxury high-rise located in S... Show More

Job Requirements

High school diploma or equivalent
1-3 years experience in hospitality or customer service preferred
ability to use digital tools including logging systems and CRM platforms
capable of lifting up to 50 lbs
able to stand for extended periods
strong communication and interpersonal skills
professional and composed demeanor

Job Qualifications

A passion for excellent service and a composed, professional attitude
experience 1-3 years in hospitality, customer service, or luxury properties is a plus
comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
ability to lift to 50 lbs and stand for long periods
high school diploma or equivalent

Job Duties

Greet residents and guests with professionalism and warmth
announce visitors and manage deliveries with care
keep the lobby calm, clean, and inviting
support leasing tours and resident events with a polished front desk presence
conduct lobby checks for lighting, music, scent, and overall atmosphere
monitor building camera systems and logs
track vendor and contractor activity and follow access procedures
respond to safety or privacy concerns calmly and appropriately
log and organize packages and deliveries using digital tools
track service requests and amenity bookings
support the package room and inventory systems
manage visitor logs and help maintain accurate resident preferences
prepare elevators and common areas for scheduled moves
notify the Resident Manager of unscheduled move-ins/outs
ensure smooth transitions with clear communication
welcome prospective residents and alert the leasing team
share branded materials and collect contact information
maintain a composed and helpful presence
offer local tips, help with events, and maintain bulletin boards
remember and act on resident preferences to personalize service
be a trusted connector in the community
follow all emergency procedures and stay calm under pressure
step in to solve service issues when possible and escalate as needed
follow up with residents to ensure satisfaction
keep the front desk clean and organized
join daily huddles and team updates
model professionalism and emotional intelligence
take on special assignments when asked

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

Restaurants and hotels use OysterLink to hire.

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