Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.80
Work Schedule
Fixed Shifts
Benefits
Paid Time Off
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Employee assistance program
401(k)
Job Description
Related Management Company (RMC) is a prestigious subsidiary of Related Companies, recognized as a leading owner and operator of real estate across multiple states and Washington, D.C. The company is well-known for its management of various property types, including workforce, market-rate, and luxury housing developments, many of which prioritize sustainability and pursue LEED Silver certification or higher. RMC is committed to exceptional service, innovative design, and cultivating thriving communities. Their corporate culture fosters entrepreneurial spirits, internal mobility, and leadership development, emphasizing growth and an inclusive work environment. They also pride themselves on offering competitive compensation aligned with experience and industry... Show More
Job Requirements
- High school diploma or equivalent
- Ability to lift up to 50 lbs and stand for long periods
- Experience 1-3 years in hospitality, customer service, or luxury properties preferred
- Comfort using basic digital tools such as logging systems, CRM platforms, emails, and MS Office tools
- A passion for excellent service and a professional attitude
- Availability to work Saturday to Wednesday from 3:00 PM to 11:00 PM
- Ability to maintain composure and professionalism under pressure
Job Qualifications
- A passion for excellent service and a composed, professional attitude
- Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
- Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
- Ability to lift to 50 lbs and stand for long periods
- High school diploma or equivalent
Job Duties
- Greet residents and guests with professionalism and warmth
- Announce visitors and manage deliveries with care
- Keep the lobby calm, clean, and inviting
- Support leasing tours and resident events with a polished front desk presence
- Conduct lobby checks for lighting, music, scent, and overall atmosphere
- Monitor building camera systems and logs
- Track vendor and contractor activity and follow access procedures
- Respond to safety or privacy concerns calmly and appropriately
- Log and organize packages and deliveries using digital tools
- Track service requests and amenity bookings
- Support the package room and inventory systems
- Manage visitor logs and help maintain accurate resident preferences
- Prepare elevators and common areas for scheduled moves
- Notify the Resident Manager of unscheduled move-ins/outs
- Ensure smooth transitions with clear communication
- Welcome prospective residents and alert the leasing team
- Share branded materials and collect contact information
- Maintain a composed and helpful presence
- Offer local tips, help with events, and maintain bulletin boards
- Remember and act on resident preferences to personalize service
- Be a trusted connector in the community
- Follow all emergency procedures and stay calm under pressure
- Step in to solve service issues when possible, and escalate as needed
- Follow up with residents to ensure satisfaction
- Keep the front desk clean and organized
- Join daily huddles and team updates
- Model professionalism and emotional intelligence
- Take on special assignments when asked
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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