Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.80
Work Schedule
Fixed Shifts
Benefits
Paid Time Off
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Employee assistance program
401(k) Plan
Tuition Reimbursement
Mental Health Resources
Fertility benefits
Job Description
Related Management Company (RMC) is a leading real estate owner and operator renowned for managing a diverse portfolio of properties across multiple states and Washington, D.C. A subsidiary of the esteemed Related Companies, RMC specializes in workforce, market-rate, and luxury housing, emphasizing sustainability and innovation. Many of their developments target LEED Silver certification or higher, highlighting their commitment to environmentally responsible living spaces. Renowned for fostering vibrant, thriving communities, RMC prioritizes exceptional service, innovative design, and community well-being. The company values bold thinkers and entrepreneurial spirits, providing a culture of growth, internal mobility, and leadership development. As an equal-opportunity employer,... Show More
Job Requirements
- High school diploma or equivalent
- 1-3 years of experience in hospitality, customer service, or luxury property environments preferred
- Ability to use basic digital tools including logging systems, CRM platforms, Emails, and MS Office
- Ability to stand for long periods and lift up to 50 lbs
- Availability to work Saturday to Wednesday from 3:00 PM to 11:00 PM
- Strong communication and customer service skills
- Membership or willingness to participate in Local 1 Union benefits program
Job Qualifications
- A passion for excellent service and a composed, professional attitude
- Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
- Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
- Ability to lift to 50 lbs and stand for long periods
- High school diploma or equivalent
Job Duties
- Greet residents and guests with professionalism and warmth
- Announce visitors and manage deliveries with care
- Keep the lobby calm, clean, and inviting
- Support leasing tours and resident events with a polished front desk presence
- Conduct lobby checks for lighting, music, scent, and overall atmosphere
- Monitor building camera systems and logs
- Track vendor and contractor activity and follow access procedures
- Respond to safety or privacy concerns calmly and appropriately
- Log and organize packages and deliveries using digital tools
- Track service requests and amenity bookings
- Support the package room and inventory systems
- Manage visitor logs and help maintain accurate resident preferences
- Prepare elevators and common areas for scheduled moves
- Notify the Resident Manager of unscheduled move-ins/outs
- Ensure smooth transitions with clear communication
- Welcome prospective residents and alert the leasing team
- Share branded materials and collect contact information
- Maintain a composed and helpful presence
- Offer local tips, help with events, and maintain bulletin boards
- Remember and act on resident preferences to personalize service
- Be a trusted connector in the community
- Follow all emergency procedures and stay calm under pressure
- Step in to solve service issues when possible and escalate as needed
- Follow up with residents to ensure satisfaction
- Keep the front desk clean and organized
- Join daily huddles and team updates
- Model professionalism and emotional intelligence
- Take on special assignments when asked
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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