Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.35
Work Schedule
Fixed Shifts
Benefits
Paid Time Off
Medical insurance
Vision Insurance
Dental Insurance
Employee assistance program
401(k) Plan
Tuition Reimbursement
Job Description
Related Management Company (RMC) is a distinguished subsidiary of Related Companies, renowned for its premier ownership and operation of diverse real estate properties. Managing hundreds of properties across multiple states and Washington, D.C., RMC specializes in workforce, market-rate, and luxury housing. The company is committed to sustainability, with numerous new developments pursuing LEED Silver certification or higher. RMC's mission centers around exceptional service, innovative design, and fostering thriving communities. The company values bold thinkers and entrepreneurial spirits, promoting internal growth, mobility, and leadership development. As an inclusive and equal-opportunity employer, RMC offers competitive compensation aligned with experience and market standards,... Show More
Job Requirements
- High school diploma or equivalent
- 1-3 years of experience in hospitality, customer service, or luxury property management preferred
- Ability to lift up to 50 pounds
- Ability to stand for extended periods
- Comfortable with using basic digital tools such as logging systems, CRM platforms, emails, and MS Office
- Professional and composed attitude under pressure
Job Qualifications
- A passion for excellent service and a composed, professional attitude
- Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
- Comfort using basic digital tools (logging systems, CRM platforms, emails, MS Office tools etc.)
- Ability to lift to 50 lbs and stand for long periods
- High school diploma or equivalent
Job Duties
- Greet residents and guests with professionalism and warmth
- Announce visitors and manage deliveries with care
- Keep the lobby calm, clean, and inviting
- Support leasing tours and resident events with a polished front desk presence
- Conduct lobby checks for lighting, music, scent, and overall atmosphere
- Monitor building camera systems and logs
- Track vendor and contractor activity and follow access procedures
- Respond to safety or privacy concerns calmly and appropriately
- Log and organize packages and deliveries using digital tools
- Track service requests and amenity bookings
- Support the package room and inventory systems
- Manage visitor logs and help maintain accurate resident preferences
- Prepare elevators and common areas for scheduled moves
- Notify the Resident Manager of unscheduled move-ins/outs
- Ensure smooth transitions with clear communication
- Welcome prospective residents and alert the leasing team
- Share branded materials and collect contact information
- Maintain a composed and helpful presence
- Offer local tips, help with events, and maintain bulletin boards
- Remember and act on resident preferences to personalize service
- Be a trusted connector in the community
- Follow all emergency procedures and stay calm under pressure
- Step in to solve service issues when possible and escalate as needed
- Follow up with residents to ensure satisfaction
- Keep the front desk clean and organized
- Join daily huddles and team updates
- Model professionalism and emotional intelligence
- Take on special assignments when asked
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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