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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Our establishment is a well-regarded hotel or resort known for delivering exceptional guest experiences and maintaining high standards of service. We pride ourselves on fostering a welcoming and professional environment where guests, owners, and visitors feel valued and appreciated. Our company is committed to excellence in hospitality, providing a seamless experience from arrival through departure. We place a strong emphasis on teamwork, knowledge, and proactive service to create memorable stays for our guests. As a hospitality team member, you will be equipped with the resources and support to ensure guests' needs are met promptly and effectively, contributing to the overall... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in a hotel, resort, or customer service role
- Excellent verbal and written communication skills
- Ability to work flexible hours including weekends and holidays
- Friendly and proactive attitude
- Ability to handle multiple tasks simultaneously
- Professional appearance and conduct
Job Qualifications
- Previous experience in hospitality or customer service
- Strong communication and interpersonal skills
- Knowledge of local area attractions and services
- Ability to multitask and manage time effectively
- Proficiency with administrative tasks and managing inventory
- Team-oriented with a professional demeanor
- Basic computer skills for correspondence and reporting
Job Duties
- Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel
- Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary
- Knows all essential aspects of our resort or hotel operations
- Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airports
- Maintains a positive and professional relationship with all vendors and merchants
- Supports operations partners and vendors delivering communication to managers and guests on a daily basis
- Supports the marketing and sales department with administrative tasks
- Maintains inventory and stock of supplies, brochures, and collateral for concierge desks
- Prints and delivers correspondence to the front desk for guests prior to arrival
- Provides pre-arrival support for guests arriving on packages
- Facilitates correspondence with guests
- Acts as the site liaison for the services and sales center
- Works collaboratively with any resort associates and resources
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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