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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
employee perks
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is a leading hotel company recognized as the 8th largest in the United States and experiencing rapid growth. With a diverse portfolio that includes both full-service and focused hotels across major cities, Sonesta operates over 1000 properties in eight countries, making it a prominent name in the hospitality industry worldwide. This impressive footprint allows Sonesta to offer an array of lodging options that cater to a wide variety of travelers, from business guests to vacationers seeking unique and memorable experiences. As a company that values the human side of hospitality, Sonesta is committed to delivering service with... Show More
Job Requirements
- High school diploma or equivalent
- One year experience as a concierge or related discipline or equivalent combination of education and experience
- Must speak fluent English
- Ability to carry or lift items weighing up to 25 pounds
- Ability to handle objects such as phone and computer keyboard
- May be required to work nights, weekends, and/or holidays
Job Qualifications
- High school diploma or equivalent
- One year experience as a concierge or related discipline or equivalent combination of education and experience
- Some college and knowledge of locale preferred
- Must speak fluent English
- Other languages preferred
Job Duties
- Collect and provide comprehensive information and coordinate guest requests including but not limited to hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours, and any other information of interest
- Handle reservations and obtain/issue tickets where applicable
- Provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc
- Respond appropriately to guest concerns or complaints in a timely manner
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Maintain a neat and orderly concierge desk and area that reflects highly on the hotel and brand
- Promote teamwork and quality service through daily communications and coordination with other departments
- Be aware and prepare for all in-house group meetings and VIP arrivals
- Perform other duties as assigned such as assisting the bell stand, providing luggage and assistance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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