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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.50 - $16.88
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life
And disability plans
Retirement Savings Plans
Employee assistance program
Discount Program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a renowned provider of senior care, dedicated to enriching the lives of residents through compassionate and personalized services. As a certified Great Place to Work for the eighth time, Sunrise fosters a positive, supportive work environment where team members can thrive. The company is committed to delivering exceptional senior living experiences by embracing core values centered on respect, dignity, and the sacred value of human life. Sunrise Senior Living operates as a community-focused organization that believes in fostering meaningful connections among residents, their families, and staff members, creating an atmosphere that encourages longer, healthier, and happier... Show More
Job Requirements
- High school degree or GED
- proven customer service experience
- proficiency in Microsoft Office and computer applications
- ability to learn new software applications
- strong communication skills
- good organizational skills
- ability to work effectively as part of a team
- compliance with health and safety protocols including COVID-19 and influenza vaccination if mandated
- successful completion of drug test, tuberculosis test, physical evaluation, and background check
- willingness to follow safety procedures including use of PPE and emergency protocols
Job Qualifications
- High school degree or GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office and Sunrise applications
- good organizational and time management skills
- effective verbal and written communication skills
- accurate record keeping skills
- good judgment, problem solving and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents
- extend a warm welcome and greeting
- offer and provide beverages to visitors and guests
- ensure community safety protocols are in place
- contact the Director of Sales or Executive Director to meet with prospective residents and visitors
- greet and direct potential job candidates and capture candidate information in the Applicant Tracking System
- answer incoming telephone calls within two to three rings
- take complete messages and communicate them to recipients
- offer and provide community overview to callers
- manage appointments for residents and family members
- send get well and sympathy cards
- order flowers and name plates for new residents
- create and maintain marketing and move-in packet inventory
- support the Director of Sales with inquiry calls and lead tracking
- perform administrative duties related to resident move-in
- maintain the front desk and Bistro areas neat and organized
- check Bistro for cleanliness and restock refreshments
- ensure music plays throughout the day
- cover front desk when stepping away
- promote and adhere to safety procedures and risk management programs
- maintain resident and team member rosters for emergency procedures
- champion the Safe Leaving Program
- respond to emergencies according to policy
- ensure proper visitor sign-in and sign-out
- maintain high-risk elopement list
- update daily resident phone list and rosters
- prepare meal tickets and process payments
- organize and distribute mail and newspapers
- post and display daily menus
- assist with recruitment data entry
- monitor and order office supplies
- track and disperse team member paychecks
- contribute to team engagement activities and training
- attend regular meetings and maintain compliance with required training
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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