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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $26.00 - $28.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
long-term disability
401(k) retirement plan
Paid Time Off
leave programs
Job Description
Invited is a distinguished leader in the hospitality and service industry, established in 1957, known for its commitment to creating meaningful relationships and enriching the lives of its members, guests, and more than 17,000 employees. As the nation’s largest owner and operator of private clubs, Invited boasts an impressive portfolio of over 130 country clubs, city clubs, and athletic clubs across the country. These clubs feature premium amenities such as championship golf courses, state-of-the-art workspaces, handcrafted cuisine, resort-style pools, advanced racquet facilities, and comprehensive fitness centers. Each club is designed to offer an unparalleled experience, blending luxury with a welcoming... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year of experience in the hospitality industry or similar customer-facing role
- Service-oriented mindset with ability to make members and guests feel valued
- Friendly and personable with positive, can-do attitude
- Professional and welcoming phone demeanor
- Positive attitude with collaborative team spirit
- Ability to stand, walk, and perform physical activities for extended periods
- Ability to work in varying temperatures and environments
- Capable of physical tasks including climbing, squatting, kneeling, reaching, grasping, twisting, and folding
- Effective communication skills with sufficient visual acuity
- Availability to work weekends and holidays as scheduled
- Willingness to work additional hours to meet deadlines
Job Qualifications
- Strong communication skills across verbal, written, phone, text, and social media
- Proven ability to work well under pressure and manage multiple tasks
- Strong organizational skills with keen attention to detail
- Exceptional listening skills with ability to understand and respond to member needs
- Proficient in Microsoft Office applications including Word, Outlook, and Excel
- Effective multitasker with time management and prioritization skills
Job Duties
- Provide a warm welcome and fond farewell to members and guests
- Greet every call with a warm and friendly tone, providing prompt assistance and thorough resolution of inquiries
- Deliver exceptional business and concierge services, guiding members to club destinations and creating memorable experiences
- Inform members and guests about club services, amenities, events, and room locations
- Assist with member communications including social media efforts, newsletters, and event announcements
- Make outbound calls to new and at-risk members to ensure engagement and retention
- Support member experience initiatives by promoting club offerings and assisting with key projects
- Manage reservations for club programs, dining, and services, ensuring adherence to standards
- Conduct proactive calls to confirm member reservations
- Promote upcoming events and assist in event registration and follow-ups
- Update website calendar and manage message-on-hold system
- Document all member interactions and outreach in the M360 system
- Update events and relevant information on the MemberFirst platform
- Prepare and print personalized member recognition materials such as welcome tents and cards
- Maintain accurate member profiles including preferences and special occasions
- Communicate dietary restrictions to the restaurant team ahead of reservations
- Maintain a clean and welcoming lobby, workstation, and public areas
- Ensure supplies are well-stocked and available for members
- Assist colleagues as needed and take on additional tasks assigned by management
- Follow all company, club, and department policies and procedures
- Maintain professionalism and a commitment to excellence
- Follow safe working practices and encourage compliance
- Take initiative in personal and professional growth
- Address challenges using available resources, collaborating with regional and corporate teams
- Attend daily briefings and actively engage in team activities
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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