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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $19.75
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life
disability
Retirement Savings Plans
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
flexible payment options
Job Description
Sunrise Senior Living is a renowned provider of senior living solutions, dedicated to enhancing the quality of life for older adults through compassionate care and vibrant community living. With a commitment to honoring the sacred value of human life, Sunrise emphasizes respect, dignity, and personalized attention, making it a leader in the senior care industry. The company has proudly earned the Great Place to Work certification for the eighth time, reflecting its commitment to fostering an inclusive, supportive, and engaging workplace culture where team members are empowered to contribute meaningfully. Sunrise Senior Living operates a variety of communities designed to... Show More
Job Requirements
- High school diploma or GED
- Proven customer service experience
- Proficiency in Microsoft Office and computer applications
- Ability to communicate effectively verbally and in writing
- Strong organizational and time management skills
- Ability to maintain accurate records
- Capacity to prioritize multiple tasks
- Willingness to comply with health and safety protocols
- Ability to work collaboratively in a team environment
- Must pass drug test, tuberculosis test, physical evaluation, and background check as required
- Covid-19 and influenza vaccination requirements as mandated by law.
Job Qualifications
- High school diploma or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and ability to learn new applications
- Effective written and verbal communication skills
- Good organizational, time management, and follow through abilities
- Accurate record keeping skills
- Good judgment, problem solving, and decision-making skills
- Ability to handle multiple priorities in a fast-paced environment.
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome, offer beverages, and ensure safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet prospective residents, families, or visitors and minimize wait times
- Greet potential job candidates and assist with recruitment processes including data entry into the Applicant Tracking System
- Answer incoming telephone and resident calls promptly with an appropriate greeting and take complete messages, communicating them to intended recipients
- Provide community overviews to callers and direct calls to the appropriate team members
- Manage appointments for residents and family members such as hairdresser and transportation
- Monitor and maintain the Bistro area for cleanliness, refreshments, music, and overall pleasant atmosphere
- Partner with the community team to ensure compliance with health and safety regulations and manage resident and team member rosters for emergencies
- Update resident phone lists, move-in and move-out registers, and guest logs
- Prepare meal tickets and handle meal count procedures
- Organize and distribute mail, newspapers, and maintain marketing and move-in packet inventory
- Assist with office supply management and track team member paychecks
- Participate actively in team meetings and training
- Follow safety procedures and promote risk management programs
- Perform other administrative and customer service duties as assigned.
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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