Concierge

Dyer, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $16.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Life insurance

long-term disability coverage

401(k) plan with Company Match

Extensive Training

personal development opportunities

Career development opportunities

Job Description

Cedarhurst Senior Living stands as a premier provider of senior living communities, dedicated to enriching the lives of its residents through exceptional care and personalized services. With a mission centered on excellence and innovation, Cedarhurst fosters vibrant environments where seniors not only live but thrive, enjoying fulfilling, active lifestyles. The company embraces core values that emphasize passion, trustworthiness, empathy, positivity, respect, and approachability, ensuring that every team member contributes as a genuine friend to those they serve. This commitment to 'The Friend's Work' means employees are devoted to reassuring, energizing, and inspiring older adults throughout their daily interactions. Cedarhurst believes... Show More

Job Requirements

High school diploma or equivalent preferred
Previous experience in a customer service role
Ability to walk or stand for extended periods and move throughout the community
Ability to stoop, kneel, crouch, crawl, climb, or balance occasionally
Effective communication skills for interpreting written information
Ability to lift up to 50 pounds independently and up to 200 pounds with assistance
Adherence to infection prevention and control protocols including PPE use
Commitment to teamwork, unity, and morale initiatives
Active participation in training and ongoing education

Job Qualifications

High school diploma or equivalent preferred
Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred
CPR or BLS certification preferred
Demonstrated proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and any HR-related systems as applicable

Job Duties

Welcome residents, visitors, and guests providing exceptional customer service and assistance to those entering the community
Monitor the community’s entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols
Regularly engage with residents helping them feel valued and cared for
Receive and distribute mail and packages
Manage the external and internal calls, taking and communicating messages, as well as forwarding calls to the appropriate person/department
Assist the Executive Director and Business Office Manager with clerical/administrative duties, as well as assist the Sales & Marketing team with taking sales inquiries, as needed
Assist residents with scheduling personal transportation services and in making reservations for various community events in conjunction with Life Enrichment Director
Manage sale of guest meals and initiate credit card transactions for guest meal sales when necessary
Submit all work order requests to Maintenance on behalf of residents
Monitor emergency response system and fire alarm panel
Ensure effective communication is being utilized by community staff with the residents’ families concerning residents’ care, encompassing their physical, personal, and emotional wellbeing
Work well with others and take direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed
Other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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