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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Advancement opportunities
Training
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Health savings account
voluntary life insurance
long-term disability insurance
Company paid life insurance
company paid short-term disability insurance
401K with company match
Employee assistance program
Paid Time Off
Referral Bonus Program
Quarterly bonus program
renewal commissions
Job Description
The Morgan Group is a respected leader in the multifamily property industry, managing more than 70 properties and fostering communities where people matter most. They operate with a strong commitment to respect, dignity, and inclusiveness, valuing every individual from team members and partners to residents, clients, subcontractors, and vendors. The Morgan Group emphasizes a culture of collaboration, accountability, and excellence, guided by core values such as being self-starters, team players, reliable, and continuous learners. They believe that reputation is earned daily by doing the right thing, maintaining honesty, high integrity, and making sound decisions. As a company, The Morgan Group... Show More
Job Requirements
- High school diploma or GED
- 3+ years customer service experience in hospitality
- Friendly and positive attitude
- Excellent verbal and written communication skills
- Ability to multitask and manage time effectively
- Reliable and able to work independently
- Commitment to service excellence
- Physically able to perform duties including lifting over 50 lbs with assistance
- Valid driver’s license, insurance, and registration if driving for business purposes
- Ability to work indoors and outdoors in various weather conditions
Job Qualifications
- High school diploma or GED required
- 3+ years of customer service experience in the hospitality industry
- Experience working as a concierge in a hotel, luxury condominium, or multifamily industry is a plus
- Certification or degree in Hospitality Management is a plus
- Must have a commitment to service excellence with a friendly and positive attitude
- Ability to multi-task and handle various duties at one time
- Time management and problem-solving skills is essential
- Maintain a professional appearance and friendly attitude toward residents and community staff
- Must display excellent verbal and written communications skills
- Attention to detail and quality
- Ability to take direction, be reliable, work productively on one’s own and adhere to a schedule
- Able to work with cross-functional teams within the organization
Job Duties
- Manage the community's concierge suite and welcome residents, prospective residents, vendors, community staff and contractors when they come in
- Provide exemplary and timely customer service to residents, pets, and community staff
- Keep the concierge suite clean, organized, well stocked and inviting for resident interaction
- Assist residents making a service request by entering it into the system
- Address and solve resident questions or concerns via in person, email, or phone
- Manage and organize the delivery of resident packages and notifying the resident
- Respond to all emergency calls in a prompt and efficient manner in accordance with established procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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