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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $15.92 - $19.90
Work Schedule
Standard Hours
Flexible
Benefits
Medical
Dental
Vision
Life
disability
retirement plans
Paid Time Off
Tuition Reimbursement
Employee assistance program
Job Description
Sunrise Senior Living is a leading operator of senior living communities across the United States and Canada. Known for its commitment to creating vibrant, engaging, and dignified living environments, Sunrise provides residents with not only exceptional care but also opportunities for personal growth and social engagement. The organization has been repeatedly recognized as a Great Place to Work for its outstanding culture, community orientation, and dedication to the well-being of both residents and team members. With a focus on compassionate service and a supportive workplace, Sunrise fosters a meaningful career environment where employees can make a real difference in the... Show More
Job Requirements
- High School degree or GED
- proven customer service experience
- proficiency in computer skills including Microsoft Office and Sunrise software
- ability to handle multiple priorities efficiently
- effective written and verbal communication skills
- strong organizational and time management skills
- ability to perform accurate record keeping
- must complete drug test, tuberculosis test, physical evaluation, and background check
- Covid-19 and Influenza vaccinations may be required based on federal, state, and local mandates
Job Qualifications
- High School degree/GED
- proven customer service experience and skills
- proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), and Sunrise applications
- ability to learn new applications quickly
- strong communication and organizational skills
- good judgment, problem solving, and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- take complete messages with pertinent information and communicate messages to the intended recipient
- offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- manage appointments for residents and family members such as hairdresser and transportation
- keep desk and entry area neat and organized
- check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available, maintain and clean the popcorn machine daily, and restock as necessary
- partner with community team to ensure community is in compliance with occupational health and safety regulations, promote Risk Management programs and policies, and adhere to safety rules and regulations
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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