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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee wellness programs
Career advancement opportunities
Job Description
Marriott International is a leading global hospitality company known for its exceptional hotel brands that cater to travelers around the world. Renowned for delivering luxurious accommodations and outstanding guest services, Marriott has established itself as a trusted name in the hotel industry. With properties spanning a variety of markets from upscale to premium, Marriott focuses on providing guests with unique experiences, comfort, and impeccable customer service that exceed expectations.
The Concierge role at Marriott is essential in ensuring guests have a seamless and memorable stay. This position is pivotal as it serves as the personal guide and resource for g... Show More
The Concierge role at Marriott is essential in ensuring guests have a seamless and memorable stay. This position is pivotal as it serves as the personal guide and resource for g... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience as a concierge or customer service role
- Excellent knowledge of the local area
- Strong organizational skills
- Excellent communication and interpersonal skills
- Ability to multitask and handle special requests
- Fluent in English, additional languages advantageous
Job Qualifications
- Proven experience as a concierge or in a similar role
- Excellent knowledge of the local area, including attractions, events, and activities
- Strong organizational and multitasking abilities
- Exceptional communication skills and a customer-oriented approach
- Fluent in English
- additional languages are a plus
- High school diploma
- degree in hospitality or relevant field preferred
Job Duties
- Provide guests with information about local features such as shopping, dining, nightlife, and recreational destinations
- Make travel arrangements for guests, including tours, reservations, and transportation
- Assist guests with services such as spa appointments, tee times, tickets to special events, and restaurant reservations
- Handle special requests for guests with specific needs
- Coordinate the delivery of guest amenities and handle luggage assistance when needed
- Maintain a logbook of guest inquiries and requests, ensuring timely follow-up and satisfaction
- Build and maintain relationships with local vendors and service providers
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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