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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.00 - $19.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Flexible spending account
401k Retirement Plan
Paid Time Off
Paid holidays
Employee assistance program
Earned wage access
Life insurance
short-term disability insurance
exclusive hotel travel discounts
Job Description
Olympia Hospitality is a prominent hospitality company known for fostering a community-focused environment where team members grow professionally and personally. The company emphasizes continuous improvement, accountability, concern for others, and trust, creating a culture of collaboration and integrity. At Olympia Hospitality, employees are valued beyond their job roles—they are part of a family-first organization that prioritizes health, wellness, and overall satisfaction. This commitment is reflected in the comprehensive benefits and support programs offered to all team members. The company's dedication extends not only to offering excellent guest experiences but also to providing an inspiring workplace where careers flourish.
The Conci... Show More
The Conci... Show More
Job Requirements
- Prior hospitality experience is preferred
- High school diploma and/or equivalent work experience preferred but not required
- Ability to provide high level customer service
- Good communication skills with guests and team members
- Ability to learn quickly
- Attention to detail
- Ability to maintain composure under pressure
- Knowledgeable of the hotel's services and the surrounding geographical area
Job Qualifications
- Prior hospitality experience is preferred
- High school diploma and/or equivalent work experience preferred but not required
- Ability to provide high level customer service
- Good communication skills with guests and team members
- Ability to learn quickly
- Attention to detail
- Ability to maintain composure under pressure
- Knowledgeable of the hotel's services and the surrounding geographical area
Job Duties
- Welcome guests warmly upon arrival, introduce yourself as their personal concierge, and offer assistance with luggage, transportation, and other immediate needs
- Provide personalized recommendations and assistance to guests regarding dining options, entertainment venues, shopping destinations, sightseeing tours, and other local attractions and services
- Arrange reservations, tickets, and transportation for guests, including restaurant bookings, concert tickets, theater shows, and airport transfers, ensuring seamless coordination and timely delivery
- Serve as a knowledgeable resource for guests, providing information about hotel facilities, services, policies, and amenities, and answering inquiries accurately and professionally
- Maintain up-to-date knowledge of local events, festivals, exhibitions, and cultural activities, and proactively inform guests about opportunities for entertainment and exploration
- Communicate effectively with guests, colleagues, and external partners via phone, email, and in-person interactions, and follow up promptly to address requests, inquiries, and feedback
- Maintain the cleanliness, organization, and visual appeal of the concierge desk and surrounding area, including the display of brochures, maps, and promotional materials
- Ensure that the concierge desk is staffed and operational during scheduled hours, and provide coverage during peak periods or when other team members are unavailable
- Manage guest requests and tasks efficiently and prioritize based on urgency and importance, utilizing available resources and support to meet or exceed guest expectations
- Build rapport and establish positive relationships with guests by demonstrating genuine interest, empathy, and attentiveness to their needs, preferences, and feedback
- Proactively engage with guests throughout their stay to anticipate their needs, offer assistance, and enhance their experience with personalized gestures, amenities, and surprises
- Solicit feedback from guests about their experience and satisfaction levels, and use this input to continuously improve service delivery and exceed guest expectations
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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