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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
supportive work environment
Job Description
The Phoenix at Hammond is a distinguished senior living community committed to providing exceptional living experiences and comprehensive care to its residents. Known for its warm and welcoming environment, The Phoenix at Hammond offers a range of services tailored to meet the unique needs of seniors. As a community-focused establishment, it prides itself on fostering a vibrant and supportive atmosphere where residents feel valued, comfortable, and engaged.
The company emphasizes personalized care, quality service, and community involvement, making it a preferred choice for seniors and their families in the Hammond area. The team at The Phoenix is dedicated t... Show More
The company emphasizes personalized care, quality service, and community involvement, making it a preferred choice for seniors and their families in the Hammond area. The team at The Phoenix is dedicated t... Show More
Job Requirements
- High school diploma or GED required
- proven customer service experience
- ability to manage multiple tasks efficiently
- capable of handling incoming calls with professionalism
- knowledge or experience in senior living industry preferred
- availability to work Friday through Sunday from 8:00 AM to 6:00 PM
- strong communication skills
Job Qualifications
- High school diploma or GED
- proven customer service experience
- knowledge and experience in the senior living industry preferred
- excellent communication and interpersonal skills
- strong organizational and multitasking abilities
- ability to maintain a professional and welcoming demeanor
- proficiency in computer data entry and administrative tasks
Job Duties
- Oversees the community entry area for visitors, guest and residents
- extends a warm welcome and greeting
- offers and provides beverages to visitors and guest
- contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families or visitors and ensures wait times are minimal
- greets potential candidates interested in learning more about Phoenix careers and job openings at the community
- directs candidates to apply online or captures the candidate’s information onsite to launch the recruitment process
- answers incoming calls and resident calls within two to three rings with the appropriate community greeting message and identification
- takes complete messages with pertinent information and communicates messages to the intended recipient
- offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announces the caller to the community associate
- manages appointments for residents and family members such as hairdresser, transportation, and other
- sends get well cards to residents in the community with community leaders’ signatures before delivering
- sends sympathy cards to families and/or responsible parties as needed with community leaders’ signatures before delivering
- monitors the Bistro area for refreshments, cleanliness, music and ensures a pleasant atmosphere
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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