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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Job Description
HHM Hotels is a distinguished hospitality company renowned for providing exceptional guest experiences across its diverse portfolio of hotels. Committed to excellence and innovation in the hospitality industry, HHM Hotels prides itself on creating memorable stays for guests through dedicated service, high-quality amenities, and attention to detail. As an equal-opportunity employer, HHM Hotels fosters an inclusive work environment that values diversity and encourages personal and professional growth among its team members. The company operates with a set of core values that include 'People Are Our Capability,' 'Hearts That Serve,' 'Only Excellence,' 'Stay Nimble,' and 'Own It,' reflecting its dedication to... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience required or equivalent training
- knowledge of the local community, attractions and events
- ability to work varied schedules including holidays, weekends, and alternate shifts
- physical ability to stand or sit for extended periods
- capability to lift up to 15 pounds
Job Qualifications
- High school diploma or equivalent
- previous customer service experience required or equivalent training
- knowledge of the local community, attractions and events
Job Duties
- Warmly greet and acknowledge guests, proactively offering assistance
- provide information about local attractions and events
- make travel arrangements
- make dining and other reservations, and obtain tickets for events
- receive, store, or deliver luggage or mail
- pick up and deliver items or run errands
- carry out unusual requests, such as searching for hard-to-find items or services
- work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- practice safe work habits and wear protective safety equipment
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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