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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $17.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Life insurance
long-term disability coverage
401(k) Plan
Paid Time Off
Career development opportunities
employee training
Job Description
Cedarhurst Senior Living is a renowned provider of senior living communities, committed to enhancing the quality of life for older adults through exceptional care and personalized services. As an industry leader, Cedarhurst creates vibrant, supportive environments where seniors can thrive and enjoy an enriching, fulfilling lifestyle. The organization prides itself on its values which emphasize passion, trustworthiness, empathy, positivity, respect, and approachability. Being a part of Cedarhurst means more than just a job; it’s about becoming a true friend and advocate for the senior residents they serve. Cedarhurst offers extensive training, personal and career development opportunities, and a culture that... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to stand and walk for long periods
- Ability to lift up to 50 pounds independently
- Must be able to communicate effectively
- Must follow infection prevention and control protocols including PPE use
- Ability to engage in conflict resolution
- Willingness to participate in ongoing training and education
- Successful completion of background check and drug screening
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in customer service, preferably in senior living, healthcare, or hospitality
- CPR or BLS certification preferred
- Proficiency in Microsoft Office programs including Outlook, Excel, and Word
- Experience with web-based platforms and electronic health record systems
- Strong communication and interpersonal skills
- Ability to work collaboratively and take initiative
Job Duties
- Welcome residents, visitors, and guests providing exceptional customer service
- Monitor the community’s entry and exit points signing in guests and residents and ensuring safety compliance
- Engage with residents regularly to help them feel valued and cared for
- Receive and distribute mail and packages
- Manage external and internal calls taking messages and forwarding calls as needed
- Assist the Executive Director and Business Office Manager with clerical and administrative duties
- Assist residents with scheduling transportation and event reservations
- Manage guest meal sales initiating credit card transactions when necessary
- Submit work order requests to Maintenance on behalf of residents
- Monitor emergency response systems and fire alarm panel
- Facilitate communication between staff and residents’ families regarding residents’ care
- Engage in conflict intervention and resolution for residents, families, and staff
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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