Concierge

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $25.00 - $29.00

Work Schedule

Weekend Shifts

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Paid holidays

Employee assistance program

Professional Development

Job Description

Associa is a leading community management company with more than 225 branch offices across North America, serving nearly five million residents worldwide. With over 11,000 team members, Associa sets the standard in the industry through its exceptional education, expertise, and innovative approaches. For more than 43 years, Associa has provided meaningful value and positive impact to residential communities by focusing on high-quality service and client satisfaction. The company is committed to fostering vibrant, thriving communities through expert management and personalized attention to residents' needs. Associa’s expansive network and well-established reputation make it a trusted partner for community associations seeking expert... Show More

Job Requirements

High school diploma or GED required
Minimum 2 years concierge experience in a luxury or high-end environment
Must possess a professional demeanor and excellent presentation
Strong customer service orientation and ability to work in a team
Ability to communicate clearly and effectively both verbally and in writing
Detail oriented with proactive service approach
Ability to anticipate client needs and respond promptly in person, by phone, and via email
Strong self-motivation and teamwork skills
Effective time management and ability to prioritize tasks
Proficiency in Microsoft Office applications such as Word, Excel, and Outlook

Job Qualifications

High school diploma or GED
2+ years of concierge experience in a high-end clientele environment
Professional demeanor and presentation
Customer service driven and team oriented
Excellent communication skills, written and spoken
Attention to detail, proactive, and takes the initiative to service homeowners, guests, and visitors
Ability to anticipate needs and proactively responds to requests and inquiries in person, by phone, and email
Self-motivated, detail oriented and a team player
Time management and time critical prioritization skills
Knowledge of Microsoft Office products at a proficient level

Job Duties

Proactively welcome homeowners, guests, and visitors as they enter the building
Anticipate and respond to inquiries and requests
Walk and inspect lobby area to ensure cleanliness
Ensure HOA rules and regulations are followed
Perform various administrative and managerial tasks in support of the community's mission
Create a positive experience for all by attending to needs and answering questions
Monitor security and safety of homeowners, residents, and guests
Receive, log, sort, and distribute mail, packages, and deliveries
Enter and update work orders in the system
Enter and update homeowner, resident, and community information in the system
Maintain and track occupancy counts, and inventory of move-ins and move-outs
Attend weekly meetings and provide status updates
Document and maintain shift logs
Submit reports
Other duties as requested

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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