You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily.
Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.35 - $25.45
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Job Description
Sunrise Senior Living is a respected leader in the senior care industry dedicated to empowering residents to live longer, healthier, and happier lives. With a strong focus on serving seniors, Sunrise offers a community-oriented environment where employees can make a real difference in the lives of residents and their families. Recognized repeatedly as a Great Place to Work by Activated Insights, Sunrise fosters a top-notch workplace culture that values team engagement, personal growth, and a commitment to exceptional service. The community, Sunrise of Sunnyvale, embraces this mission and provides a supportive setting where meaningful relationships are built between team members,... Show More
Job Requirements
- High school diploma or GED
- Experience in customer service roles
- Basic computer proficiency
- Ability to communicate effectively both verbally and written
- Ability to multitask and manage time efficiently
- Willingness to comply with safety and risk management protocols
- Ability to work cooperatively in a team environment
- Ability to pass pre-employment screenings including drug test and background check
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and ability to learn new applications
- Understanding of safety and occupational health practices
- Ability to handle multiple priorities
- Strong written and verbal communication skills
- Good organizational, time management, and follow-through skills
- Accurate record keeping skills
- Good judgment, problem-solving, and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital
- Order Memory Flower for any residents that have passed away
- Send sympathy cards to families and responsible parties as needed
- Order flowers and name plates for new residents prior to move in
- Order guest meals for resident and family for day of move in
- Create and maintain marketing and move-in packet inventory as needed
- Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- Assist the Director of Sales with Customer Relationship Management lead tracking database entry
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- Maintain and clean the popcorn machine daily
- Restock as necessary
- Keep music playing throughout the day
- Ensure that another team member covers the front desk when stepping away to complete duties
- Partner with community team to ensure community is in compliance with occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations
- Practice safety procedures at all times including PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- Maintain the Resident Roster, Team Member Roster, and current work schedules for emergency procedures
- Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure resident safety
- Respond to emergencies as indicated in Sunrise policies and procedures
- Responsible for all guests and residents to appropriately sign themselves in and out at all times
- Maintain a high-risk elopement list with photograph at front desk
- Heightened awareness of the entry and exit of all residents
- Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
- Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator
- Collect meal ticket money and process according to internal business control procedures
- Organize and distribute mail to residents, Executive Director, and Department Coordinators
- Collect and distribute resident and community newspapers
- Post and display the Daily Menu on Menu Board
- Maintain resident form for miscellaneous credits and complete as directed by the Business Office Coordinator or Business Manager/Controller
- Assist the Business Office Coordinator/HR Designee with the recruitment process by performing computer data entry tasks and other general administrative duties
- Monitor and order office supplies as needed
- Track and disperse team member paychecks
- Participate actively as a member of the team committed to working toward team goals
- Demonstrate the Team Member Credo in daily interactions
- Commit to serving residents and guests through Principles of Service
- Contribute in overall engagement programs including surveys and improvement planning workshops
- Attend regular meetings such as Town Hall and Department Team Meetings
- Maintain compliance in assigned required training and all training required by authorities
- Perform other duties as assigned.
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: