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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid vacation
Employee Discounts
Employee assistance program
401(k) Plan
paid training program
Job Description
Cardinal Bay is a mission-driven, not-for-profit senior living health care organization dedicated to enhancing the lives of older adults in our communities. With a strong emphasis on our core values of Respect, Excellence, Appreciation, Connection, and Honor, we strive to create an environment where residents can grow, thrive, and contribute meaningfully to community life. Our approach centers on fostering strong relationships, nurturing connections, and creating a deep sense of belonging for all individuals we serve. We believe that every team member plays a vital role in shaping a fulfilling and rewarding life for our residents. At Cardinal Bay, our passion... Show More
Job Requirements
- High school diploma or GED required
- Prior customer service experience preferred
- Front desk and telephone experience preferred
- Valid Texas Driver’s License with good driving record
- Excellent communication and customer service skills
- Strong problem-solving skills and attention to detail
- Understanding of HIPAA requirements
- Proficient in Microsoft Office, Word, and some Excel
- Willingness to undergo a routine background check
Job Qualifications
- High school diploma or GED
- Prior customer service experience preferred
- Experience with front desk and telephone operations preferred
- Excellent communication skills
- Strong customer service abilities
- Strong problem-solving skills
- Good judgment
- Attention to detail
- Understanding of HIPAA requirements
- Proficiency in PC skills including Microsoft Office, Word, and some Excel
Job Duties
- Remain alert throughout the shift to respond promptly to emergencies or assistance requests
- Monitor incoming public traffic and assist with questions
- Track incoming and outgoing residents and guests
- Receive guests courteously and maintain cleanliness and orderliness of public areas
- Respond promptly to residents, families, prospective residents, vendors, and visitors with courteous assistance
- Lock and unlock doors according to community protocol
- Answer telephone calls and route information appropriately
- Make hourly rounds to ensure safety of residents, staff, and visitors
- Escort residents, staff, or visitors to vehicles and park resident vehicles upon request
- Assist with maintenance orders using electronic systems
- Address equipment malfunctions and assist with repairs
- Monitor emergency calls, doors, and fire alarms and respond per policies
- Set up or take down for community activities as requested
- Maintain professional appearance and personal hygiene
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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