Job Overview
Employment Type
Full-time
Part-time
Compensation
Salary
Range $30,000.00 - $40,000.00
Work Schedule
Standard Hours
Benefits
competitive compensation
Professional training
401k plan
Tuition Assistance
Paid Time Off
Job Description
Echo Lake in Malvern, Pennsylvania is a vibrant senior living community that operates under the SageLife brand, dedicated to enriching the lives of its residents through exceptional care and supportive services. SageLife is a well-established organization renowned for its compassionate approach to senior living, emphasizing community, engagement, and respect for every resident. Echo Lake offers an inviting atmosphere where seniors can enjoy a fulfilling lifestyle, supported by a team committed to providing exceptional service and a sense of belonging. The community takes pride in fostering a warm, welcoming environment that encourages social interaction, personal growth, and wellness among its residents.
At Echo Lake, the role of Concierge is a pivotal one, serving as the face of the community and the first point of contact for residents, visitors, and staff. This position is integral to maintaining the welcoming atmosphere that Echo Lake is known for and ensuring that all inquiries and requests are handled with professionalism and care. The Concierge acts as an official representative of the community, embodying the SageLife mission and core values, including teamwork, exceptional service, respect, and commitment to the community. This role requires a compassionate individual who thrives in a customer-service-oriented environment and possesses strong interpersonal skills.
The Concierge is responsible for greeting residents and visitors warmly, managing front desk inquiries, and providing building tours when necessary. It is crucial that the Concierge maintains an organized, clean, and secure environment in the lobby and community areas, reinforcing the safety and comfort of all who enter. Additionally, the role involves monitoring emergency protocols and door security systems, ensuring that safety procedures are followed promptly and effectively. SageLife offers ongoing professional training to support Concierges in delivering top-tier service and encourages career development within the organization. Employment benefits include a competitive compensation package, professional training opportunities, a 401K plan, tuition assistance, and paid time off for both full-time and part-time employees.
Echo Lake values diversity and equal opportunity, ensuring that employment decisions are based on qualifications, merit, and business needs without discrimination. The ideal candidate for the Concierge role is one who embraces the SageLife values, is dedicated to enhancing the resident experience, and takes pride in their work and themselves. This is a non-exempt, front-line position reporting to the Business Office Manager, requiring a high school diploma or GED, at least two years of customer service experience, proficiency in Microsoft Office applications, and preferred certification in First Aid and CPR. Physical requirements include the ability to perform various physical tasks and maintain a professional appearance while ready to respond to emergencies or inclement weather as needed. Working at Echo Lake means joining a team that genuinely cares about the wellbeing of its residents and team members alike, fostering a supportive and rewarding work environment.
At Echo Lake, the role of Concierge is a pivotal one, serving as the face of the community and the first point of contact for residents, visitors, and staff. This position is integral to maintaining the welcoming atmosphere that Echo Lake is known for and ensuring that all inquiries and requests are handled with professionalism and care. The Concierge acts as an official representative of the community, embodying the SageLife mission and core values, including teamwork, exceptional service, respect, and commitment to the community. This role requires a compassionate individual who thrives in a customer-service-oriented environment and possesses strong interpersonal skills.
The Concierge is responsible for greeting residents and visitors warmly, managing front desk inquiries, and providing building tours when necessary. It is crucial that the Concierge maintains an organized, clean, and secure environment in the lobby and community areas, reinforcing the safety and comfort of all who enter. Additionally, the role involves monitoring emergency protocols and door security systems, ensuring that safety procedures are followed promptly and effectively. SageLife offers ongoing professional training to support Concierges in delivering top-tier service and encourages career development within the organization. Employment benefits include a competitive compensation package, professional training opportunities, a 401K plan, tuition assistance, and paid time off for both full-time and part-time employees.
Echo Lake values diversity and equal opportunity, ensuring that employment decisions are based on qualifications, merit, and business needs without discrimination. The ideal candidate for the Concierge role is one who embraces the SageLife values, is dedicated to enhancing the resident experience, and takes pride in their work and themselves. This is a non-exempt, front-line position reporting to the Business Office Manager, requiring a high school diploma or GED, at least two years of customer service experience, proficiency in Microsoft Office applications, and preferred certification in First Aid and CPR. Physical requirements include the ability to perform various physical tasks and maintain a professional appearance while ready to respond to emergencies or inclement weather as needed. Working at Echo Lake means joining a team that genuinely cares about the wellbeing of its residents and team members alike, fostering a supportive and rewarding work environment.
Job Requirements
- High school diploma or GED equivalent
- Minimum two years of experience in customer service
- Strong proficiency in communication and organizational skills
- Ability to operate Microsoft Excel and Word
- Ability to read, speak, and understand English at a 12th grade level or higher
- Preferred current First Aid and CPR certifications
- Ability to hear, speak, bend, stoop, stand, reach, push, and pull as needed
- Ability to walk up or down up to four flights of stairs
- Able to sit continuously
- Professional attire required
- Willingness to stay beyond scheduled shift during emergencies or inclement weather
Job Qualifications
- High school diploma or GED equivalent
- Two years in a customer service role
- Strong organizational and excellent interpersonal and communication skills
- Proficient in Excel and Word
- Able to read, speak and understand English at a 12th grade level or higher
- Current First Aid and CPR certifications preferred
Job Duties
- Practice the Sage Way and live the values
- Greet residents and visitors when they enter the community
- Answer the telephone and handle all inquiries
- Conduct building tours if necessary
- Ensure that an organized, welcoming, and clean environment is maintained in the lobby and community rooms on the first floor
- Monitor safety and security of the building to include emergency calls and door security system
- Keep current with state and facility required annual training
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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