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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $20.35 - $25.45
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Employee assistance program
Tuition Reimbursement
Holiday pay
Job Description
Sunrise Senior Living is a leading provider of senior living services, dedicated to empowering residents to live longer, healthier, and happier lives. With a strong commitment to quality care and community engagement, Sunrise has earned the prestigious Great Place to Work® certification by Activated Insights for the eighth time, underscoring its exceptional workplace culture and dedication to its employees. This reputation highlights Sunrise as a special place to work, where employees find meaningful fulfillment and a deep sense of service to others.
As a vibrant and compassionate community, Sunrise Senior Living focuses on creating an environment where residents feel value... Show More
As a vibrant and compassionate community, Sunrise Senior Living focuses on creating an environment where residents feel value... Show More
Job Requirements
- High school degree or GED
- proven customer service experience
- proficiency in computer skills including Microsoft Office and Sunrise applications
- ability to learn new software
- effective communication skills
- good organizational and time management skills
- ability to handle multiple priorities
- accurate record keeping skills
- good judgment and problem solving
- ability to respond to emergencies
- completed required training
- pass drug test and tuberculosis test
- pass physical evaluation and background check
- comply with vaccination requirements if applicable
Job Qualifications
- High school degree or GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office and Sunrise applications
- ability to learn new software applications
- good organizational, time management, and communication skills
- ability to handle multiple priorities
- accurate record keeping skills
- good judgment and problem-solving abilities
- commitment to team goals and service principles
Job Duties
- Oversee the community entry area for visitors, guests, and residents
- extend a warm welcome and greeting
- offer and provide beverages to visitors and guests
- ensure community safety protocols are in place
- contact the Director of Sales or Executive Director to meet prospective residents or family members
- greet potential job candidates and direct them to apply or capture their information
- answer incoming telephone and resident calls promptly with proper greeting
- take and communicate messages accurately
- provide community overview to callers and forward calls appropriately
- manage appointments for residents and family members
- send get well and sympathy cards as needed
- order flowers and name plates for new residents
- create and maintain marketing and move-in packet inventory
- support the Director of Sales with inquiry calls and lead tracking
- perform administrative duties related to resident move-in
- maintain cleanliness and organization of front desk and Bistro area
- ensure refreshments and snacks are available
- maintain music throughout the day
- ensure coverage at front desk when away
- promote and adhere to risk management and safety protocols
- maintain resident and team member rosters and emergency schedules
- respond to emergencies as per policies
- manage guest and resident sign-in and sign-out
- track high-risk elopement list
- update resident phone lists and logs daily
- prepare and process meal tickets and counts
- organize and distribute mail and newspapers
- assist with recruitment by data entry and administrative tasks
- monitor and order office supplies
- track and disperse team member paychecks
- participate in team engagement and training programs
- perform additional duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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