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Job Overview
Compensation
Hourly
Range $18.85 - $28.30
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development
Job Description
The hiring organization is a healthcare facility focused on providing exceptional patient care and ensuring a seamless and welcoming environment for all visitors and patients. As a respected name in the medical community, the facility emphasizes the importance of excellent customer service and operational efficiency to support patient experience and safety. This establishment operates within a large public hospital setting where first impressions and the ability to assist a broad range of visitors play a crucial role in maintaining the institution's reputation and operational flow. The healthcare facility is dedicated to supporting diverse patient needs, including those with mobility challenges... Show More
Job Requirements
- High school graduate
- Minimum 1 year experience in service management in a large public facility
- Excellent communication, interpersonal, and customer service skills
- Ability to work independently
- Ability to work flexible customer-oriented schedules
- Physical ability to stand, walk, or run throughout work area approximately 95 percent of the workday
- Ability to push, pull, and lift approximately 50 lbs
- Willingness to withstand exposure to weather elements and automobile emissions
- Ability to communicate effectively with diverse populations
Job Qualifications
- High school graduate
- Typically requires 1 year of experience in service management as a concierge or greeter in a large public facility
- Excellent communication skills
- Strong interpersonal and customer service skills
- Ability to problem solve and work independently
- Demonstrated ability to work flexible customer-oriented schedules
Job Duties
- Greets customers and assesses their immediate needs
- Successfully manages the first impression of the facility
- Offers assistance including helping out of vehicle, locating wheelchairs, providing directions, escorting to destination
- Passes customers to volunteers for escorts when possible
- Utilizes admitting or other departments to verify destination and remains with patient if alone or in wheelchair
- Assists in maintaining smooth traffic flow at entrances
- Arranges parking services such as valet, tour buses, short-term visitor parking
- Assists customers with transportation needs including taxi vouchers, bus passes, van transport
- Maintains clean, safe, and obstacle-free work area
- Reports security and safety issues to Public Safety Services
- Collaborates with hospital support staff including Public Safety, Environmental Services, Plant Operations, Patient Transport and Grounds
- Demonstrates knowledge and skills to provide age-appropriate care as per departmental policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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