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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $16.88
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
myFlexPay
Tuition Reimbursement
Discretionary bonuses
Non-discretionary bonuses
Job Description
Sunrise Senior Living is a leading provider of senior living services dedicated to enhancing the lives of older adults by promoting longer, healthier, and happier living. Recognized as a Great Place to Work by Activated Insights for the eighth time, Sunrise stands out for its exceptional workplace culture and commitment to meaningful service. As part of the Sunrise team, employees are empowered to build meaningful relationships with residents, their families, and fellow team members, creating a warm and welcoming environment. The company values the individual contributions of each team member, fostering an atmosphere where passion, growth, and community engagement thrive.... Show More
Job Requirements
- High school diploma or equivalent
- experience in customer service
- computer proficiency including Microsoft Office and relevant applications
- ability to learn new systems
- effective communication skills
- organizational and time management skills
- demonstrated problem solving and decision making
- ability to multitask
- willingness to adhere to safety and regulatory requirements
- completion of pre-employment drug test, tuberculosis test, physical evaluation, and background check
- COVID-19 and influenza vaccination if mandated
- valid driver's acknowledgment if driving company vehicle
Job Qualifications
- High school degree or GED
- proven customer service experience and skills
- proficiency with computer skills including Microsoft Office and Sunrise applications
- ability to learn new software applications
- demonstrated organizational, communication, and problem-solving skills
- ability to handle multiple priorities and demonstrate good judgment
- effective written and verbal communication skills
- accurate record-keeping abilities
- commitment to team goals and principles of service
Job Duties
- Oversee the community entry area for visitors, guests, and residents and offer refreshments
- contact the Director of Sales, Executive Director, or Department Coordinator to meet prospective residents and families
- greet potential job candidates and manage recruitment process entry
- answer incoming telephone calls promptly with appropriate greetings
- take and communicate messages with complete information
- offer community overviews to callers and direct calls appropriately
- manage appointments for residents and families
- send get well and sympathy cards to residents and families
- order flowers and name plates for new residents
- maintain marketing and move-in packet inventory
- support sales and marketing communication and database entry
- perform other administrative duties related to resident move-in
- keep the front desk and entry area neat and organized
- monitor and maintain cleanliness and supplies in the Bistro
- manage music in the community space
- ensure front desk coverage during breaks
- ensure community compliance with occupational health and safety regulations
- practice safety procedures including PPE and emergency protocols
- maintain emergency rosters and champion the Safe Leaving Program
- respond to emergencies per policy
- manage sign-in and sign-out of guests and residents
- maintain high-risk elopement list with photographs
- update resident phone lists and registers
- prepare and process meal tickets and money
- organize and distribute mail and newspapers
- maintain resident forms for credits
- assist with recruitment data entry
- monitor and order office supplies
- track and disperse team member paychecks
- participate actively in team meetings and engagement activities
- maintain compliance with required training
- perform other assigned duties as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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