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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401k plan
Professional Development
Job Description
The hiring establishment is a distinguished hospitality organization renowned for its commitment to offering exemplary services to residents. This company operates within the hospitality industry, catering to the unique needs of its clientele by providing personalized, high-quality services that enhance the daily living experience. The establishment values customer-focused individuals who demonstrate strong interpersonal skills, attention to detail, and the ability to proactively manage a broad variety of resident requests. As a leading provider in the hospitality sector, this organization highly values professionalism, confidentiality, and a dedication to continuous improvement and client satisfaction.
The position available is a full-time, exempt... Show More
The position available is a full-time, exempt... Show More
Job Requirements
- Ability to lift 30 – 50 lbs
- work in an upright standing position for long periods of time
- walk and climb stairs
- ability to detect auditory and/or visual emergency alarms
- ability to respond to emergencies in a timely manner
Job Qualifications
- High school diploma or equivalency preferred
- completion of college level courses with concentration in business or hospitality is strongly desirable
- five or more years’ experience in the hospitality industry
- effective written and verbal communication skills
- proficiency with word, excel spreadsheets, and e-mail
- multiple language fluency is desirable
- strong customer service, communication and interpersonal skills required
Job Duties
- Identifies and clarifies residents' needs and desires
- answers questions
- gives directions and instructions
- develops inventories of services
- manages and screens messages
- helps residents establish accounts and schedules access for authorized vendors to provide services within units
- provides services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodation, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests
- reminds residents of schedules
- provides support and assistance
- runs errands
- personalizes services
- anticipates services required by ascertaining mood and style of residents, identifying options, and developing itineraries
- organizes social events and event planning and arranges services
- improves services by obtaining and evaluating resident observations, opinions, and criticisms
- maintains guest privacy and organization reputation by keeping confidential information
- updates job knowledge by participating in educational opportunities, maintaining personal networks
- enhances department and organizational reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
- follows safety procedures and maintains a safe work environment
- other duties as required
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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