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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Job Description
Four Seasons is a globally renowned luxury hospitality company powered by its people. With a presence in numerous countries, Four Seasons Hotels and Resorts has established itself as a leader in the luxury hotel industry by delivering exceptional guest experiences characterized by genuine heart and world-class service. The company places high value on employee satisfaction and a positive workplace culture, which it believes are critical in enabling its team members to provide memorable experiences to guests, residents, and partners. At Four Seasons, the philosophy is centered on respect, empathy, and creating lasting impressions through personal connections, whether you work, stay,... Show More
Job Requirements
- Previous experience in a luxury environment
- Organization skills, operation knowledge and effective communication
- Creative and resourceful problem-solving skills
Job Qualifications
- Previous experience in a luxury environment
- Organization skills, operation knowledge and effective communication
- Creative and resourceful problem-solving skills
Job Duties
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- resolves customer complaints
- assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
- Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
- Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
- Works harmoniously and professionally with co-workers and supervisors
- Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
- Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests
- Stores and retrieves guest luggage and packages
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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