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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.90 - $17.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional development opportunities
Employee assistance program
Job Description
WellQuest Living is a leading provider of senior living communities, dedicated to delivering exceptional service and compassionate care to older adults. Known for creating welcoming and caring environments, WellQuest Living communities emphasize a lifestyle that promotes independence, comfort, and security for their residents. The company integrates a variety of services and recreational programs tailored to meet the needs of seniors, ensuring their lives are enriched and their well-being supported.
Within the WellQuest Living community, the Concierge plays a pivotal role in enhancing the day-to-day resident experience. This position is responsible for greeting visitors, fulfilling resident requests, arranging property tour... Show More
Within the WellQuest Living community, the Concierge plays a pivotal role in enhancing the day-to-day resident experience. This position is responsible for greeting visitors, fulfilling resident requests, arranging property tour... Show More
Job Requirements
- High school education
- minimum of two years experience in a related position preferably in hospitality
- ability to add, subtract and multiply
- excellent communication skills including active listening
- ability to speak, write and read English
- proficiency with basic office equipment including computers
- proficient in Office software
- good physical health verified by a health screening including chest x-ray or intradermal test
- criminal record clearance prior to employment
- ability to perform physical requirements of the job
- sincere compassion towards older adults
- genuine concern for physical and emotional needs of seniors and families
Job Qualifications
- High school education
- minimum of two years experience in a related position preferably in hospitality
- excellent communication skills including active listening
- ability to add, subtract and multiply
- proficiency with basic office equipment including computers
- proficient in Office software
- ability to speak, write and read English
- good physical health
- sincere compassion towards older adults
- genuine concern for physical and emotional needs of seniors and families
Job Duties
- Provide exceptional customer service to residents, guests and visitors
- greet all residents and visitors and provide information
- assist residents, family members and guests with general requests
- arrange tours of the property for visitors
- answer telephones, record information and direct calls
- display knowledge of services and programs at the property
- manage mail operations including sorting and recording packages
- handle business center requests such as photocopying and faxing
- process incoming mail and distribute accordingly
- complete opening and closing duties
- take reservations for dining, activities and transportation accurately
- receive and record maintenance work orders
- monitor Emergency Alert System and respond promptly
- maintain Resident Notice Binder
- arrange parking and retrieval of valet cars
- fulfill personal concierge requests
- maintain neat and orderly reception area
- ensure all signage is accurate and timely
- perform clerical duties for property staff
- update and assemble marketing packets
- respond to residents' concerns and emergencies
- support community marketing efforts
- communicate any resident condition changes
- maintain a safe and secure environment
- encourage teamwork
- support positive and professional image
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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