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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $29.18
Work Schedule
Standard Hours
Benefits
Commuter assistance
Dental Insurance
Childcare
Employee stock purchase plan
Health Insurance
Employee assistance program
Disability insurance
Tuition Reimbursement
Paid Time Off
Paid parental leave
Paid sick time
401(k)
Vision Insurance
Parental leave
Flexible spending account
Life insurance
Job Description
Seattle Marriott Waterfront is a vibrant hotel located in the heart of Seattle, Washington, offering guests stunning views of Elliott Bay and the city skyline. As part of Marriott International's respected portfolio, this hotel prides itself on delivering exceptional hospitality and creating memorable experiences for both leisure and business travelers. Marriott International is a globally recognized leader in the hospitality industry, dedicated to maintaining high standards of service, innovation, and employee development across all its properties. This commitment is reflected in the welcoming environment and comprehensive benefits provided to its associates.
This particular role at Seattle Marriott Waterfront is... Show More
This particular role at Seattle Marriott Waterfront is... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to handle guest requests confidently and professionally
- Willingness to complete safety training and certifications
- Ability to stand, sit, or walk for extended periods
- Ability to lift/move objects weighing up to 10 pounds without assistance
- Ability to maintain confidentiality and protect company assets
- Commitment to following company policies and procedures
Job Qualifications
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Excellent communication and interpersonal skills
- Ability to use PMS systems, preferably IBM based
- Strong customer service orientation
Job Duties
- Respond to guest requests for special arrangements or services such as transportation, reservations, dry cleaning by making arrangements or identifying appropriate providers
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate individual or department such as Bellperson, Housekeeping as necessary to resolve guest call, request, or problem
- Review shift logs/daily memo books and document pertinent information in logbooks
- Monitor club lounge for seating availability, service, safety, and well-being of guests
Job Qualifications
Experience
No experience required
Job Location
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