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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
The Miami Beach EDITION is a distinguished hotel located at 2901 Collins Ave, Miami Beach, Florida, and is part of Marriott International's portfolio of luxury hospitality brands. EDITION Hotels are renowned for combining the visionary genius of boutique hotelier Ian Schrager with the unparalleled service delivery of a world-class luxury hotel. This synthesis creates an exceptional hospitality experience that balances polish with personality, perfectionism with individualism, and comfort with charisma and charm. Targeting sophisticated and knowledgeable consumers who value quality, originality, design, and service excellence, the EDITION brand strives to break conventional boundaries and offer guests a unique, memorable experience... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
- Ability to follow company policies and procedures
- Ability to work full time
- Excellent interpersonal and communication skills
- Ability to perform safety training and comply with safety standards
Job Qualifications
- Stand, sit, or walk for an extended period of time or for an entire work shift
- Education: High school diploma or G.E.D
- Related Work Experience: No related work experience
- Supervisory Experience: No supervisory experience
- License or Certification: None
Job Duties
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem
- Review shift logs/daily memo books and document pertinent information in logbooks
- Monitor club lounge for seating availability, service, safety, and well-being of guests
- Report accidents, injuries, and unsafe work conditions to manager
- and complete safety training and certifications
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
- Comply with quality assurance expectations and standards
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Perform other reasonable job duties as requested by Supervisors
Job Qualifications
Experience
No experience required
Job Location
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