Concierge

North Miami, FL, USA|Travel, Onsite

Job Overview

Employment Type

Hourly

Work Schedule

Flexible

On-call

Benefits

Hourly (Non-Exempt eligible for overtime)

Commit to ongoing professional development and career growth

Job Description

The Bainbridge Companies is a reputable organization known for managing luxury residential communities with a commitment to providing exceptional customer service and maintaining the highest standards of hospitality. With a focus on creating an outstanding living experience, Bainbridge Companies prides itself on its professional environment that values inclusivity, diversity, and equal opportunity for all employees. The company operates in the luxury residential property management sector, and its culture encourages continuous learning, professional development, and career growth.

The Concierge position at Bainbridge Companies is a pivotal role that demands a passion for people and dedication to delivering superior customer ser... Show More

Job Requirements

High school education or equivalent
Ability to fluently read and write English
Accurately perform intermediate mathematical functions
Minimum one year of high-end luxury hospitality or property management experience preferred
Ability and flexibility to work any day of the week including holidays
Ability and flexibility to work on-call as necessary
Ability to travel locally or out-of-state for company events
Valid driver’s license
Current automobile insurance
Own vehicle for job functions
Positive attitude and professional demeanor
Ability to follow written, oral, or diagram instructions
Strong communication and organizational skills
Customer service orientation
Ability to read, analyze, and interpret information
Ability to prioritize and multi-task under pressure
Ability to stand, walk, sit, talk, and use a phone
Ability to lift 30-50 pounds
Basic computer and internet knowledge
Intermediate proficiency in MS Word, Excel, and Outlook
Commitment to ongoing professional development
Adherence to company dress code

Job Qualifications

Each duty must be performed with the focus and accuracy it requires
Ability to fluently read and write English
Accurately perform intermediate mathematical functions
Ability and flexibility to work any of the seven days of the week, 52 weeks of the year including recognized Holidays
Our property staffing limitation makes it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested
Ability and flexibility to serve on-call, as scheduled or as necessary
Ability to travel to attend various company gatherings either in the general vicinity of your home, property or in another state
A valid driver’s license and current automobile insurance are required
the position requires own vehicle to fulfill all of the job’s functions
Must demonstrate a positive attitude and professional demeanor, service as an ambassador for the company, and encourage co-workers to do the same
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to problem-solve issues for residents and/or guests
Excellent communication, organizational, decision-making, and interpersonal skills
Team-oriented with the ability to work independently on occasion
Strong customer service orientation
Ability to read, analyze, and interpret all forms of information
Well-organized with the ability to prioritize and multi-task under pressure
Demonstrate tact and diplomacy
Ability to stand, walk, sit, talk, and use a phone
Ability to lift up to 30-50 pounds
Requires the use of close and distance vision
Basic computer and Internet knowledge
Expanded knowledge of the Internet
Intermediate knowledge of MS Word and Excel
proficiency with Outlook
Ability to operate and understand personal computer functions and company-utilized software packages
Must wear career apparel based on defined company standards

Job Duties

The concierge position is often demanding and fast-paced, requiring excellent time management and problem-solving skills
On a daily basis the concierge will interact with residents, vendors, and guests from varied backgrounds and walks-of-life, and therefore an amicable personality and unflappable disposition are a must for a successful concierge
Handles all resident and/or guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints, assists customers in all inquiries in connection with the office services, hours of operation, key personnel, in-house events, directions, etc.
Responds to all customer requests in an accurate and timely manner making recommendations based on local knowledge and office practices
Responsible to play an active role in the renewal process as requested
Project an approachable and professional image in personal appearance, manner, and demeanor
Maintain a work environment of cleanliness and organization
Acknowledge and greet all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist residents and guests as necessary
Listen and work with residents who present service opportunities
Attempt to resolve them and/or elevate to the Property Manager when matters are outside scope or ability
Serve as information liaison to Property Manager
Responsible for reporting unusual or extraordinary circumstances regarding the property or residents
Follow up with customers to assure successful completion
Maintain key log and all applicable data sheets
Take ownership of all appropriately loaned keys or fobs to vendors, contractors, residents and/or guests
Responsible for maintaining a professional appearance and attitude at all times
Responsible for seeking educational opportunities and self-improvement for personal growth and development
Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
Works harmoniously and professionally with co-workers and supervisors
Assure that desk collateral and information for restaurants, museums, attractions, maps and other local attractions are updated and current
Know what activities are available in the city (theatre, sports, concerts, shows, and special exhibits, sightseeing) and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for residents and guests
Maintains familiarity of all community amenities and activities
Gives directions to amenities and events within the property
Utilizes a variety of software programs as per the needs of the community/property
Adheres to all Front Desk procedures including, but not limited, to
reviewing and completing Daily Activity Reports
completing incident reports for management
and responding to emergency situations
Maintains consistent presence at work station
When so directed, participate in resident organization and functions
Use professional telephone etiquette in handling resident and prospect requests
Use OneSite Service Requests system when necessary
Assist and coordinate with new move-ins as necessary
Provide administrative assistance with resident files, ledgers, which may include information regarding current employment, work telephone, number of vehicles parked on property, license numbers, assigned parking number/permit, and emergency information
Provide access control services and remain vigilant of non-residents and their purpose for being on property
Monitors and announces visitors and controls access to the property
Reviews access control cameras frequently and reports any suspicious activity according to Front Desk Procedures
Adheres to company standards for resident and guest services
Other tasks or duties as assigned by supervisor

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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