Concierge

Charleston, WV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.75 - $17.75

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

supportive work environment

Job Description

Twenty 20 Management, operating a network of senior living communities, prides itself on providing exceptional care and creating a supportive environment for residents and staff alike. As a respected company in the senior living industry, Twenty 20 Management is dedicated to fostering a culture of integrity, professionalism, and respect within its communities. The company places a strong emphasis on operational excellence, resident satisfaction, and compliance with all state and federal regulations related to independent living, assisted living, skilled nursing, and memory care services.

The role of the Front Desk Associate at Twenty 20 Management’s senior living communities is pivotal i... Show More

Job Requirements

high school diploma or equivalent
prior experience working in a senior living or healthcare environment preferred
effective communication skills
ability to handle multiple tasks and prioritize workload
familiarity with office software and telephone systems
knowledge of emergency protocols and infection control
ability to lift and move up to 50 lbs unassisted and up to 100 lbs with assistance
ability to work in various environmental conditions including low or bright lighting, loud noise, strong odors, and exposure to infectious diseases
reliable and punctual
valid driver’s license and clean motor vehicle record
ability to maintain confidentiality and work professionally under stress

Job Qualifications

high school diploma or equivalent
previous experience in a senior living community or customer service role preferred
strong communication and interpersonal skills
ability to multitask and manage time effectively
proficiency with office equipment and basic computer software
knowledge of infection control and emergency procedures
ability to observe and report changes in resident condition
dependable and thorough in completing tasks
calm and professional demeanor
valid driver’s license with a clean motor vehicle record

Job Duties

model integrity and professionalism in every interaction
contribute to a rewarding and enjoyable workplace by greeting all residents, families, and visitors warmly and respectfully
uphold commitments to staff and residents through timely completion of administrative tasks
represent the community’s vision and culture in all communications and public interactions
answer the main phone promptly and professionally, transfer calls or take messages accurately
greet visitors, manage sign-in/out logs, and monitor security systems and fire panels as needed
support move-in coordination for new residents
maintain a clean, organized, and welcoming front desk and lobby area
complete and route work orders as requested by staff, residents, or families
provide marketing support as assigned, such as giving tours and participating in events
assist residents with transportation scheduling
perform supportive office functions including filing, typing, copying, and distributing mail
communicate effectively with outside health care professionals
observe and report any changes in resident condition
support onboarding and training of new team members in the department
practice infection control and universal precautions
know and follow emergency and elopement procedures
maintain confidentiality of resident information and uphold residents’ rights and privacy
ensure compliance with all state regulations and community policies
support other departments as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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