Concierge

Minneapolis, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $21.75

Work Schedule

Standard Hours

Benefits

Paid holidays

employee discount

Dental Insurance

Health Insurance

Tuition Reimbursement

Paid Time Off

Retirement Plan

Vision Insurance

Job Description

Sunrise Senior Living is a renowned senior living community dedicated to enhancing the lives of older adults by providing compassionate care and an enriching environment. Recognized multiple times as a Great Place to Work by Activated Insights, Sunrise Senior Living embodies a culture of respect, teamwork, and dedication to improving the wellbeing of its residents. The company is committed to creating a warm, welcoming, and safe environment where seniors can live with dignity, happiness, and health. Joining Sunrise Senior Living means being part of a supportive team that values each member's unique strengths and contributions, aiming to empower residents through... Show More

Job Requirements

High school diploma or equivalent
Customer service experience
Computer proficiency in Microsoft Office and aptitude to learn new applications
Ability to communicate effectively both verbally and in writing
Strong organizational and multitasking skills
Ability to maintain accurate records
Commitment to safety procedures and resident wellbeing
Willingness to participate in training and team meetings
Ability to pass a drug test, tuberculosis test, physical evaluation, and background check
Covid-19 and influenza vaccination if mandated
For team members who drive, understanding and signing the driver job description

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in Microsoft Office (Windows, Outlook, Excel)
Ability to learn new software applications
Strong written and verbal communication skills
Good organizational and time management skills
Accurate record-keeping skills
Good judgment, problem-solving, and decision-making abilities
Ability to handle multiple priorities effectively
Commitment to team collaboration and service excellence

Job Duties

Oversee the community entry area for visitors, guests, and residents and extend a warm welcome
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors
Greet potential candidates and direct them to apply online or enter candidate information into Applicant Tracking System
Answer incoming calls promptly with appropriate community greeting and take and communicate complete messages
Provide community overviews to callers and direct calls appropriately
Manage appointments for residents and family members
Send get well cards and sympathy cards as needed
Order flowers and name plates for new residents
Maintain marketing and move-in packet inventory
Support lead tracking and administrative duties related to resident move-ins
Keep front desk and Bistro areas clean and stocked with refreshments
Monitor music and ambiance in common areas
Ensure safety and compliance with occupational health and safety regulations
Practice safety procedures and maintain resident and team member rosters for emergency use
Respond to emergencies and monitor guests and residents sign-in/out
Update various resident and community logs
Prepare and process meal tickets and money
Organize and distribute mail and newspapers
Assist with recruitment and order office supplies
Participate in team meetings and engagement programs
Maintain compliance in training and perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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